IT Support Technician

ForceShield; Washington; On-site; USD 10,155 - 12,164; Full time

Job summary

ForceShield is looking for an IT Support Technician to provide technical assistance for computer systems and support users. The ideal candidate should demonstrate strong technical knowledge and excellent communication skills while working under pressure in a fast-paced environment.

This role requires troubleshooting hardware/software issues, maintaining accurate records, and training users on new systems. The compensation is negotiable based on experience, with a monthly salary of $1,000.

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Ability to prioritize tasks effectively.
• Attention to detail.

Responsibilities

• Provide technical assistance and support for computer systems.
• Troubleshoot and resolve problems timely.
• Train users on new systems or software.

Skills

Technical knowledge of computer systems

Communication skills

Problem-solving skills

Ability to work under pressure

Education

High school diploma or equivalent

Degree in Computer Science or related field

Job description

Job Overview

The IT Support Technician will provide technical assistance and support to computer systems hardware and software. They will troubleshoot and resolve issues, maintain systems, and train users. The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to work in a fast‑paced environment.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Troubleshoot and resolve problems in a timely manner.
• Install, modify, and repair computer hardware and software.
• Maintain accurate records of repairs and fixes.
• Conduct regular maintenance to ensure optimal performance.
• Train users on new systems or software as needed.
• Collaborate with other IT professionals to implement new technology or upgrades.
• Keep up-to-date with the latest trends and advancements in technology.

Qualifications

• High school diploma or equivalent; a degree in Computer Science or a related field is preferred.
• Proven experience as an IT Support Technician or similar role.
• Strong technical knowledge of computer systems hardware and software.
• Excellent communication skills with the ability to explain complex information simply.
• Ability to work well under pressure in a fast‑paced environment.
• Attention to detail and strong problem‑solving skills.
• Ability to prioritize tasks effectively.

Compensation

Salary: $1,000 per month, negotiable based on experience.

Location

Washington, DC, USA.