IT Support Technician

Kishmish; Village of Liverpool (NY); Remote; USD 50,000 - 60,000; Full time

Job summary

Kishmish in Liverpool, NY is seeking an IT Support Technician to be the first point of contact for end-users, diagnosing issues and delivering timely solutions while ensuring clients feel supported. The role offers a salary range of $50K–$60K, with initial on-site training and a shift to primarily remote work, plus occasional in-office and client-site assignments.

You will collaborate with a team of experienced technicians, grow skills across Microsoft OS, Windows Server, and managed services,

Qualifications

• Proficiency with Microsoft OS and Windows Server.
• Curiosity and eagerness to learn new technologies.
• Familiarity with managed services concepts and IT solutions.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Positive attitude and strong work ethic.
• Ability to work under pressure and handle multiple tasks.
• Occasional travel to office and client sites.
• Occasional after-hours on-call support beginning after six months.
• Ability to lift and carry up to 25 lbs.

Responsibilities

• Provide first-level technical support to end-users via phone, email, remote desktop tools, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues, ensuring timely and effective resolution.
• Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.
• Assist in the installation, configuration, and maintenance of software applications and systems.
• Provide basic hardware support, including setting up workstations, troubleshooting failures, and coordinating repairs.
• Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
• Collaborate with other IT team members to elevate and resolve complex technical issues.

Skills

Microsoft OS

Windows Server

Technical curiosity

Managed services concepts

Independent work

Communication skills

Team collaboration

Travel readiness

On-call rotation

Physical stamina

Job description

IT Support Technician

Kishmish

Liverpool, NY

Salary range $50K to $60K, commensurate with experience

Hours: Monday through Friday, 8:00 am to 5:00 pm; on-site for initial training period, then primarily remote with occasional in-office and client-site work as business needs require.

Are you a tech-savvy problem solver who thrives on helping people and keeping things running smoothly? Kishmish is looking for an IT Support Technician to join their team and serve as a trusted resource for clients across Central New York. In this role, you will be the first point of contact for end-users navigating technical challenges including diagnosing issues, delivering solutions, and making sure clients feel supported every step of the way. If you enjoy variety in your day, take pride in your work, and want to grow with a company that genuinely invests in its people, this is the opportunity for you.

IT Support Technician Job Qualifications

• Proficiency with Microsoft OS and Windows Server
• Strong technical aptitude with a curiosity and eagerness to learn new technologies and platforms
• Familiarity with managed services concepts and IT solutions
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Positive attitude and strong work ethic
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong problem-solving, decision making, and analytical skills
• Occasional travel to office and travel to client sites
• Occasional after-hours on-call support on a rotating basis, beginning after six months in the role
• Ability to lift and carry up to 25 lbs. occasionally

Why You Should Apply

• Competitive compensation and benefits, with a clear path for growth
• Work with a close-knit, experienced team that collaborates and supports one another
• Broad exposure to a wide range of technologies, clients, and industries

IT Support Technician Job Responsibilities

• Provide first-level technical support to end-users via phone, email, remote desktop tools, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues, ensuring timely and effective resolution.
• Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.
• Assist in the installation, configuration, and maintenance of software applications and systems.
• Provide basic hardware support, including setting up workstations, troubleshooting failures, and coordinating repairs.
• Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
• Collaborate with other IT team members to elevate and resolve complex technical issues.

About Kishmish (www.kishmish.com)

Kishmish has been a trusted technology partner for businesses across Central New York since 1999. What started as two people helping local companies leverage emerging web technologies has grown into a full-service managed IT and digital marketing firm. Kishmish takes a proactive approach to IT by identifying and resolving issues before they become problems and offers a comprehensive suite of services including managed IT, network security, cloud infrastructure, data backup and recovery, VoIP, and digital marketing. Our philosophy is simple: your business is unique, and your technology should be tailored to match. With a team of experienced technicians and a track record of strong client partnerships, Kishmish has built a reputation as a go-to resource for businesses of all sizes looking for responsive, reliable IT support.

Kishmish is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

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