IT Support Engineer - Direct Hire

TES Staffing; Town of Greenport (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

TES Staffing is seeking an IT Support Engineer to own day‑to‑day IT operations for a Greenport, NY client. The role blends remote work with on‑site visits, handling escalated issues, managing endpoints, and ensuring reliable access to essential software and networks.

The ideal candidate has solid MSP experience, strong Windows 10/11 and Microsoft 365 skills, and is comfortable with user provisioning, AD/Entra ID, and basic networking. Travel to client sites is expected as needed.

Qualifications

• Not an entry‑level role; expects independent IT support experience.
• Experience with Windows 10/11, Microsoft 365 administration, and user access management.
• Familiarity with endpoint deployment, hardware/software troubleshooting, and basic networking.

Responsibilities

• Serve as primary technical resource for day‑to‑day IT support and issue resolution.
• Troubleshoot Tier 1–2 Windows, app, and network issues and manage user accounts.
• Support Active Directory or Entra ID environments and onboarding/offboarding.
• Coordinate with senior staff for complex infrastructure tasks and onsite visits as needed.
• Maintain documentation, asset records, and support procedures.

Skills

Windows 10/11

Microsoft 365

Access management

Endpoint deployment

Networking basics

RMM tools

MSP environment

Ticketing systems

IT documentation

Hardware diagnostics

Tools

RMM tools

Ticketing systems

MSP environment tools

365 admin tools

Job description

IT Support Engineer – Client Systems & Technical Support

$70,000 - $90,000/yr | Primarily Remote + Onsite Client Support | Full-Time

Location Requirement: Candidates must currently reside on Long Island and be able to reliably reach Greenport, NY, within approximately 60 minutes in normal weekday traffic.

The Opportunity:

We're looking for an experienced IT Support Engineer to take ownership of day-to-day IT operations and technical support for an established client in Greenport, NY. This is an opportunity for a technically capable professional who has progressed beyond entry-level help desk support and is ready to take on greater responsibility for troubleshooting, systems administration, and overall client technology needs.

In this role, you'll serve as the primary technical point of contact for the client's IT environment, handling escalated user issues, maintaining endpoint systems, troubleshooting connectivity and application problems, and ensuring employees have reliable access to the technology they need to work effectively.

The position is primarily remote, with onsite visits to the Greenport location as needed. You'll work independently on day-to-day technical challenges while collaborating with an experienced technical team in Albany for complex infrastructure issues, advanced troubleshooting, and project support.

What You'll Be Responsible For:

Technical Support & Advanced Troubleshooting

Serve as the primary technical resource for day-to-day IT support, taking ownership of issues from initial diagnosis through resolution.

Troubleshoot escalated Tier 1 and Tier 2 issues involving Windows workstations, laptops, applications, user profiles, and system performance.

Diagnose and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, account access, and application configuration.

Investigate hardware, software, authentication, permissions, and connectivity issues, identifying root causes rather than relying solely on workarounds.

Troubleshoot network connectivity, TCP/IP, Wi-Fi, printers, peripherals, and other endpoint-related issues.

Coordinate with senior technical resources when issues require deeper network, server, security, or infrastructure expertise.

Provision, configure, deploy, and maintain desktops, laptops, user accounts, and related IT equipment.

Assist with user onboarding and offboarding, including account setup, access changes, device configuration, and equipment preparation.

Support Active Directory and/or Microsoft Entra ID environments, including user administration, permissions, and access troubleshooting, as applicable.

Perform software installations, patching, updates, routine maintenance, and endpoint configuration.

Monitor recurring technical issues and help maintain the stability, security, and performance of the client's IT environment.

Maintain accurate system documentation, asset records, support procedures, and troubleshooting notes.

Client Relationship & IT Service Delivery

Act as a trusted technical partner to the client, developing an understanding of its systems, business needs, and day-to-day operations.

Manage support requests and service tickets, prioritizing issues according to business impact and urgency.

Communicate technical information clearly to nontechnical users and set appropriate expectations around resolution timelines.

Identify recurring issues, potential risks, and opportunities to improve the client's technology environment.

Recommend practical solutions that improve reliability, efficiency, and the overall user experience.

Travel to the Greenport client site when hands-on troubleshooting, equipment deployment, or other onsite assistance is required.

What We're Looking For:

This is not an entry-level help desk position. We're seeking someone with the technical foundation and professional maturity to independently manage most day-to-day IT support needs within a client environment.

You may currently be working as a:

Desktop Support Specialist

IT Support Specialist

Systems Support Analyst

Field Services Technician

Junior Systems Administrator

Technical Support Engineer

Technical Qualifications:

Experience with several of the following is preferred:

Windows 10/11 desktop and laptop environments

Microsoft 365 administration and troubleshooting

User provisioning, permissions, authentication, and access management

Endpoint deployment, configuration, patching, and maintenance

Hardware diagnostics and software troubleshooting

Basic networking, TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity

Printers, peripherals, and mobile devices

Remote monitoring and management (RMM) and remote support tools

IT service management platforms and ticketing systems

Technical documentation, asset management, and IT support procedures

Experience in a managed service provider (MSP) environment or supporting multiple client environments is a plus.

Relevant IT certifications, such as CompTIA A+, Network+, Microsoft certifications, or equivalent credentials, are welcomed but not required. Practical experience and the ability to troubleshoot independently are the priorities.

Location & Travel Requirements

This is a primarily remote position with a defined local client‑support responsibility. The selected candidate must be available to provide onsite technical assistance in Greenport when an issue cannot be resolved remotely.

Applicants must meet the following requirements:

Currently reside on Long Island.

Be able to reliably reach Greenport, NY, within approximately 60 minutes in normal weekday traffic.

Possess a valid New York State driver's license.

Have reliable personal transportation.

Be willing and able to travel to the client site as business needs require.

This is not a fully remote, work‑from‑anywhere opportunity. Proximity to the client is essential to providing timely, dependable technical support.

Compensation & Schedule

Salary: $70,000 to $90,000 annually

Employment: Full‑time

Work Arrangement: Primarily remote, with onsite client support in Greenport, NY, as needed

Technical Support Structure: Independent day‑to‑day ownership with access to an experienced technical team for escalations and advanced support

If you're an experienced IT support professional looking for a role that combines hands‑on technical troubleshooting, systems support, client interaction, and greater independence, we'd like to hear from you.
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