IT Support Technician

IronEdge Group, LTD; United States; A distancia; USD 39.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Disability Insurance

401k matching

Flexible PTO

Descripción de la vacante

IronEdge Group is hiring a remote IT Support Technician to provide front-line technical support to end users, troubleshoot servers and networks, and dispatch to client sites as needed. You will resolve issues, communicate professionally, and help maintain high service levels while completing tickets to standards.

Ideal candidates have at least 1 year in Tier 1 IT support, experience with ticketing systems and remote access, and a customer-focused approach.

Formación

• Minimum 1 year in a Tier 1 IT support role
• Experience creating and using written technical documentation
• Experience with ticketing and remote access systems
• Strong customer service and communication skills via Microsoft Teams

Responsabilidades

• Provide front-line IT support to end users, troubleshoot servers and networks
• Escalate complex issues to senior staff and communicate professionally
• Complete tickets to company standards and continually develop technical skills
• Assist with CJIS background checks and related security requirements

Conocimientos

Tier 1 IT support

Technical documentation

Remote access systems

Ticketing system

Microsoft Teams communication

Customer service

Descripción del empleo

IT SupportTechnician

(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)

Job Description

Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. They escape complex issues to senior staff, communicate professionally with users at all levels, including executive contacts, and may occasionally train end users or new team members.

This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.

Requirements

• Minimum of 1 year experience in a Tier 1 IT support role
• Experience with creation and utilization ofwritten technical documentation
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability
• Experience in ticketing and remote access systems
• Communicating effectively with co-workers cross functionally via Microsoft Teams
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
• All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Not required, but these skills/competencies are a plus:

• Managed Services Provider(MSP)experience
• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

Get to the EDGE, where Everyone Deserves Great Experiences!

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company's core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Witha great teamcomes great achievements andwe'reproud to share thatIronEdgehas been recognized as a Great Place to Work Certified company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

Benefits

• IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays
• Matching 401k
• At IEG, everyone deserves great experiences!

Salary Range

$39,000 to $44,999(Nonexempt)