IT Support Technician

Broadway National Inc; Town of Smithtown (NY); On-site; USD 48,000 - 72,000; Full time

Job summary

Broadway National in Hauppauge, NY is seeking a hands-on IT Support Technician to provide day-to-day technical support for employees and office technology. This role goes beyond a traditional help desk, combining user issue remediation with hands-on hardware, Microsoft 365, basic networking, printers, and conference-room systems.

You will configure and deploy Windows devices, support Entra ID/Active Directory, MFA, Intune, and network connectivity while documenting solutions and maintaining

Qualifications

• 2+ years in help desk or IT support.
• Experience with Microsoft 365 and user accounts.
• Familiarity with AD/Entra ID, DNS, DHCP, and TCP/IP.

Responsibilities

• Provide Tier 1 and Tier 2 hardware, software, and connectivity support.
• Configure Windows laptops/desktops, docks, monitors, and peripherals.
• Support Entra ID/Active Directory, MFA, and user accounts.
• Assist with Intune enrollment, device management, and Windows deployments.
• Troubleshoot wired/wireless networking (DHCP/DNS/TCP-IP/Wi‑Fi).
• Support printers, conference-room tech, Teams/Zoom rooms, and office equipment.
• Handle IT portions of onboarding/offboarding and equipment changes.
• Provide first-level support for company business applications.
• Maintain hardware inventory and IT documentation.
• Document solutions and identify recurring issues.
• Escalate complex issues with clear troubleshooting.

Skills

Help desk

Microsoft 365

Active Directory

Networking basics

Printer support

Customer service

Independent work

Education

n/a

Tools

Intune

PowerShell

Group Policy

Windows Server

Job description

Broadway National | Hauppauge, NY | Full-Time, On-Site

About the Role

Broadway National is looking for a hands-on IT Support Technician to provide day-to-day technical support for our employees and office technology.

This is more than a traditional help desk role. The ideal candidate can troubleshoot user issues while also supporting laptops, Microsoft 365, basic networking, printers, conference rooms, and other workplace technology.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues.
• Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals.
• Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts.
• Assist with Intune enrollment, device management, and Windows deployments.
• Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi-Fi issues.
• Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment.
• Handle IT portions of employee onboarding, offboarding, and equipment changes.
• Provide first-level support for company business applications.
• Maintain accurate hardware inventory and IT documentation.
• Document solutions and identify recurring issues that need a permanent fix.
• Escalate complex issues with clear troubleshooting information.

Qualifications

• 2+ years of help desk, desktop support, or IT support experience.
• Experience supporting Microsoft 365.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and basic networking.
• Experience supporting laptops, printers, peripherals, and conference-room technology.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work independently and take ownership of problems through resolution.

Nice to Have

• PowerShell
• Group Policy
• Network switches, VLANs, and wireless access points
• Windows Server

What We're Looking For

We're looking for someone who is curious, dependable, organized, and hands-on . You don't need to know everything, but you should know how to troubleshoot methodically, communicate well with users, document what you learn, and recognize when a small support issue may be part of a larger problem.