IT Support Technician

WWE; Stamford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

WWE is seeking a Support Technician in Stamford, CT. This role is responsible for providing level-1 and level-2 IT support, troubleshooting hardware and software issues, and ensuring smooth tech operations across departments. Ideal candidates should possess strong communication skills and a background in IT support.

Qualifications

• 4+ years of equivalent work experience required.
• Experience with Microsoft Windows and associated hardware.
• Hands-on hardware and software troubleshooting experience.

Responsibilities

• Manage support calls to the Help Desk ensuring resolution of end user issues.
• Troubleshoot issues related to Windows and Mac hardware and OS.
• Provide hands-on support for the Desktop Technology environment.

Skills

Technical Knowledge

Customer Service Orientation

Problem Solving

Communication

Teamwork

Education

College diploma or university degree in Computer Science

Tools

ServiceNow

Microsoft Intune

JAMF

Job description

Who We Are

WWE is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Position Title: Support Technician

Location: Stamford, CT

Reports To: IT Team Lead, WWE

Department / Division: TKO Technology

I. About TKO

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company that comprises UFC, the world’s premier mixed martial arts organization, and WWE, an integrated media organization and the recognized global leader in sports entertainment. Together, our organizations reach more than 1 billion households in approximately 210 countries and territories, and we organize more than 300 live events year-round, attracting more than two million fans. TKO is majority owned by Endeavor Group Holdings, Inc. (NYSE: EDR), a global sports and entertainment company.

II. Position Summary

We are seeking a highly skilled IT Engineer to provide level-1 and level-2 support for the WWE Technology environment. This includes the administration and support of both hardware and software as it relates to Enterprise Technology, including daily operational user support and new technology deployments.

This role is primarily onsite due to support responsibilities.

This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms and train end users is essential.

III. Core Responsibilities

• Participate in managing support calls to the Help Desk via phone, e-mail, self-service, and walk-up, ensuring courteous, timely, and effective resolution of end user issues.
• Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
• Maintain a high level of professionalism and discretion when handling sensitive information.
• Collaborate effectively with team members to ensure seamless IT operations.
• Communicate technical concepts clearly and concisely to non-technical end users.
• Demonstrate ability to execute projects and contribute positively to an organization.
• Provide hands-on support for the Desktop Technology environment
• Participate in monitoring and maintaining system key process improvements
• Manage user account and Active Directory database integrity
• Participate in moves, adds, and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support
  
  

IV. Qualifications

• College diploma or university degree, preferably in Computer Science and/or 4+ years of equivalent work experience
• Experience with Microsoft Windows and associated hardware
• Experience with macOS and Apple hardware
• Detailed knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with ServiceNow and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management

• Certifications:
• A+ and/or Network+ industry certification
• Microsoft Certification a plus
• Apple Certification - ACMT or ACHC a plus
  

VI. Knowledge, Skills, And Abilities

• Strategic Thinking: Ability to identify and escalate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Proven ability to manage relationships across business units.
• Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Continuous Improvement: Identify areas of improvement and work with their team to action.
  
  

TKO EEO Statement

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.