IT Support Technician - Newark, NJ at Genuine Search Group Newark, NJ

Itlearn360; Newark (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company is seeking an IT Support Technician in Newark, NJ. This role involves providing technical support for both Windows and Apple devices, troubleshooting issues, and ensuring excellent customer service. Ideal candidates will have relevant experience and a passion for technology.

Qualifications

• 2-3 years of experience in desktop support or help desk role.
• Experience with Windows and Apple devices.
• Strong communication skills and willingness to learn.

Responsibilities

• Provide Tier 1 support for Windows and Apple devices.
• Set up and troubleshoot hardware.
• Assist end-users directly in a customer-service focused environment.

Skills

Customer Service

Windows Support

Apple Support

Troubleshooting

Communication

Education

CompTIA A+ Certification

Job description

IT Support Technician - Newark, NJ job at Genuine Search Group. Newark, NJ.

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

• Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
• Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
• Assist with device deployments: unboxing, installation, cable management, network testing
• Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
• Troubleshoot and resolve basic hardware and software issues; escalate complex problems
• Maintain IT asset tracking and records for device assignments
• Work directly with end users to ensure smooth IT operations
• Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

• Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
• Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
• Willingness to learn and expand IT skills
• Strong communication and customer service skills
• Ability to follow procedures, work independently, and collaborate in a fast-paced environment
• CompaTIA A+ preferred