IT Support Technician

Thornton Tomasetti; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Thornton Tomasetti is seeking an IT Support Technician to join their team in New York City. The role involves providing technical support to local and remote users, onboarding new employees, and maintaining IT infrastructure. Ideal candidates will possess excellent communication and customer service skills, along with relevant IT certifications.

Benefits

Medical, Dental, and Vision benefits

401k retirement savings with company matching

Tuition Reimbursement

Flexible Spending Accounts

Paid Time Off and Family Leave

Qualifications

• 3+ years of equivalent work experience.
• Ability to work independently with limited supervision.
• Strong troubleshooting skills.

Responsibilities

• Provide first and second level technical support.
• Onboard new hires and manage asset databases.
• Maintain the local IT infrastructure.

Skills

Technical Support

Communication

Customer Service

Education

ITIL qualifications

Network+ certification

MCSE

MTA

Job description

Join to apply for the IT Support Technician role at Thornton Tomasetti

Join to apply for the IT Support Technician role at Thornton Tomasetti

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

The Role

Thornton Tomasetti is looking for an IT Support Technician who can thrive in a varied and interesting hands on-support role. This includes local and remote end-user IT support, Onboarding of New Hires, and maintenance/availability of the local IT Infrastructure.

For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.

The IT Support Technician will need a broad technical skillset, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Manhattan, NY (Financial District) office.

Responsibilities

• Oversee laptop deployment, collection, and maintain asset database accuracy
• Provide friendly first and second level technical support to local (NYC) office and remote users in the US, to ensure timely resolution of end-user issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Onboarding of New Hires, equipment collection of leavers, and support local meetings.
• Assist with Project Work including office moves, integrations, secure work etc.
• Support Global IT, Infrastructure, and information security requirements, in accordance with global standards (including daily monitoring of server room and IDF closets)
• Willing to be trained to be Subject Matter Expert on various software/technology platforms.
• Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.
  
  

Requirements

• 3+ years equivalent work experience.
• Experience of MSCA, MCSE and/or MTA.
• ITIL qualifications would be advantageous. Network+ certification a plus
• Must be able to work independently at times with limited supervision.
• Infrequent evening/weekend/travel work may be needed with occasional visits to other US offices, as required.
  
  

Compensation

The rate for this position generally is $70,000 - $90,000 annually. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law. A potential new employee’s pay history will not be used in compensation decisions.

Benefits

Depending on your employment status, benefits may include:

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
• Flexible Spending Accounts for Medical and Childcare
• Paid Time Off, Family Leave for New Parents, Volunteer Time
• Tuition Reimbursement
• Commuter Transit (where available)
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
• Fitness Reimbursement
• And other various wellness, diversity/inclusion and employee resource programs and initiatives
  
  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Thornton Tomasetti Global Terms of Use and Privacy Statement

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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Beware Of Recruitment Fraud: Scammers may attempt to impersonate Thornton Tomasetti. Messages from our firm come only from the ThorntonTomasetti.com domain, Thornton Tomasetti does not use any third-party recruiters. When in doubt, please contact us through our web form here and see how you can protect yourself online here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Design Services

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