IT Support Technician

The Timberline Group; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

100% premium-paid medical insurance

25% premium assistance for dependent医

100% premium-paid dental insurance

Paid Time Off (PTO) - 10 days per year

Paid holidays

Educational assistance, some certs and

Group vision coverage and supplemental

Job summary

The Timberline Group is seeking an IT Support Technician to assist customers and provide internal IT support, maintaining company computer services and equipment. Responsibilities include troubleshooting, installing hardware and software, and recommending solutions to boost productivity.

The ideal candidate has hands-on experience with Windows/Linux servers, Azure, Apache, SSL, and CMS platforms like WordPress or Magento, plus strong communication skills and a customer-service mindset.

Qualifications

• Minimum 2 years in Systems Administration and related IT support.
• 2+ years experience with Microsoft Azure.
• Experience managing Linux and Windows Server environments.
• Strong knowledge of Apache, SSL, and web hosting.
• PHP experience is a plus.
• Knowledge of WordPress or Magento CMS is a plus.
• Ability to troubleshoot and resolve server issues.
• Excellent interpersonal skills and customer service mindset.

Responsibilities

• Assist customers with product questions and issues.
• Provide internal IT support to employees.
• Troubleshoot and resolve technical problems.
• Install or update hardware and software as needed.
• Recommend hardware and software to improve productivity.

Skills

Systems Administration

Microsoft Azure

Linux

Windows Server

Apache

SSL

Web hosting

Interpersonal skills

Troubleshooting

Client hosting

Flexible hours

Tools

Azure

Linux

Windows Server

Apache

SSL

WordPress

Magento

MySQL

PHP

Hosting platforms

Job description

Seeking an IT Support Technician with experience working for a computer software or hardware company, assisting customers with products and providing computer support internally to company employees. The technician is responsible for maintaining the company’s computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Technical Qualification:

The candidate should have experience in the following.

• A minimum of 2 years Systems Administration experience
• A minimum of 2 years’ experience with Microsoft Azure
• Experience with using and configuring Linux & Windows Servers
• The ability to demonstrate a strong understanding and ability to work with Apache, Web hosting knowledge & SSL experience
• Experience with PHP is a plus
• Experience with MySQL is a plus

Additional Qualification:

We will also be looking for the following core competencies

• Knowledge of project management principles
• Ability to troubleshoot and solve server issues
• Knowledge of CMS platforms like WordPress & Magento a plus
• Knowledge of other third-party hosting platforms a plus
• Demonstrate strong interpersonal skills and ability to work with end-users and co-workers alike
• Maintain high level of technical proficiency in the areas of personal computing and application through experience
• Investigate faults, user problems and other requests for support, while obtaining all pertinent information, documenting its progress and taking the most appropriate actions in order to reach a satisfactory resolution
• Ensure that client hosting requirements are up-to-date and reliable
• Demonstrate flexibility in extended hours to meet deadlines whenever required necessary

What can we offer?

• 100% premium-paid medical insurance for employee-only-coverage
• 25% premium assistance for dependent medical insurance
• 100% premium-paid dental insurance for employee-only-coverage
• Paid Time Off (PTO) - 10 days per year for 0 to 5 years of service, 20 days per year after 5 years of service
• Paid holidays
• Educational assistance, some certifications and professional memberships paid
• Group vision coverage and supplemental life insurance available to employees and dependents