IT Support Technician

ICES: Data, Discovery, Better Health; San Francisco (CA); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Parking included

Laptop provided

Job summary

ICES: Data, Discovery, Better Health is seeking an on-site part-time support specialist in the SF Bay Area to provide executive support to the CEO and leadership team. You will manage AV for all-hands meetings, distribute laptops, and grant access to Okta, Jira, Slack, and Google Workspace.

The role requires daily commuting to the SF office, with parking included. You will handle on-site troubleshooting and coordinate with cross-functional teams to ensure smooth executive operations.

Qualifications

• Experience providing executive support to C-level leadership.
• Strong ability to manage AV for all-hands meetings and events.
• Experience provisioning laptops and granting access to Okta, Jira, Slack and Google Workspace.
• Must reside in SF Bay Area or be willing to commute daily; parking is provided.

Responsibilities

• Provide executive support to the CEO and leadership team.
• Manage AV for all-hands company meetings and ensure reliable operation.
• Distribute new laptops and configure user access to corporate tools.
• Troubleshoot on-site IT issues and coordinate with vendors as needed.
• Coordinate with office and IT teams to support daily operations.

Skills

Executive support

AV setup

On-site troubleshooting

Access management

Tools

Okta

Jira

Slack

Google Workspace

Job description

Must reside in SF Bay area or be willing to travel to and from the office daily. Parking will be included with this position.

Details about roles and responsibilities:

• Needed at minimum daily from 8-12, 20 hours a week.
  
• San Francisco is the company's headquarters, hosting the majority of the executive leadership team, and requires executive "white glove" support, including assistance with the AV system for all-hands meetings.
• San Francisco has approximately 100 employees, including the CEO, several other C-level executives, and VPs.
• The customer emphasized the CEO's hands-on approach and need for continuous updates, even if issues are not yet resolved. White glove service specifically to this CEO was a repeating point of the conversation.
• The customer also described the AV setup for all-hands meetings, which involves cameras, microphones, and a switcher, noting that he doesn't trust handing off its operation to non-technical staff like an office manager.
  • The customer has multiple All-Hands meetings with different divisions so this is a reoccurring need throughout the two month engagement and this person should have a background in supporting this type of tech.
• The role will also handle distribution of new hire laptops, onsite troubleshooting, and direct executive support, which could involve granting access to Okta, Jira, Slack, and Google Workspace.
  • The customer will extend access for them to support and admin these tools for the San Fran office.
• The customer will provide a laptop for use for the resource.
• Dress policy is business casual, describing the company as a software/tech company in San Francisco that is "pretty easygoing," suggesting attire like a button-up shirt or a three-quarter zip.