IT Support Technician

GOODWILL CENTRAL COAST; Salinas (CA); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

Health benefits

Vacation and sick leave

403(b) retirement plan with company match

Cell phone reimbursement

Job summary

GOODWILL CENTRAL COAST is looking for an IT Support Technician to join our team in Salinas, California. This role involves providing first-level technical support across our tri-county operations, including troubleshooting hardware, software, and network connectivity issues.

The ideal candidate will have an associate degree in Information Technology or related field, along with three years of technical support experience. This position offers a collaborative work environment along with benefits such as health coverage and vacation.

Qualifications

• Minimum three years of technical support or help desk experience preferred.
• Ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo counties.

Responsibilities

• Provide help desk and technical support to employees across multiple locations.
• Troubleshoot computers, printers, and network connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint.

Skills

Technical support experience

Troubleshooting skills

Customer service skills

Experience with Microsoft 365

Education

Associate degree in Information Technology or related field

Tools

Windows environments

Job description

IT Support Technician – Goodwill Central Coast – Salinas, CA

Goodwill Central Coast is seeking a solutions‑oriented IT Support Technician to join our Information Technology team. This position is based in Salinas, California and provides technical support throughout our tri‑county operations, including regular travel to Santa Cruz County and San Luis Obispo as needed. Goodwill Central Coast is a mission‑driven organization helping individuals overcome barriers to employment and achieve greater independence.

Position Summary

The IT Support Technician provides first‑level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.

Responsibilities

• Provide help desk and technical support to employees across multiple locations
• Troubleshoot computers, printers, mobile devices, and network connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
• Assist with onboarding and offboarding including equipment setup and account administration
• Install, configure, and maintain workstations and technology equipment
• Maintain IT inventory and documentation
• Support conference room and audiovisual technology
• Coordinate repairs and vendor service requests
• Escalate advanced technical issues when necessary

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred
• Minimum three years of technical support or help desk experience preferred
• Experience supporting Windows environments and Microsoft 365
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently, prioritize multiple requests, and maintain professionalism under pressure
• Valid California driver’s license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo counties as needed

Benefits

• Mission‑driven work that positively impacts local communities
• Collaborative and supportive team environmentOpportunity to work with a wide variety of technology systems and operations
• Stable nonprofit organization serving the Central Coast for decades
• Meaningful work with opportunities for growth and development
• Company‑sponsored health benefits, vacation, sick leave, 7 paid holidays, 403(b) with company match, and cell phone reimbursement

Location

Based in Salinas, CA with travel to Santa Cruz County and other regional locations as needed.

Pay $27 – $28 per hour.