IT Support Technician

Helpt; Northern (KY); Hybrid; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Professional development assistance

Vision insurance

Overtime opportunities

Job summary

Helpt is seeking multiple IT Support Technicians to join the team, focused on driver and fleet technology support.

At Helpt we provide 24x7x365 on-shore white-labeled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours — including trucking and fleet operations who need their drivers up, running, and compliant.

Qualifications

• Excellent verbal communication to handle driver and dispatch calls.
• Strong organizational skills with attention to detail.
• Motivated self-starter with passion for technology and support.
• L1 Helpdesk experience in a fast-paced environment.
• Proven troubleshooting skills across hardware and software.
• Customer service oriented with a delight-in-help attitude.
• Familiarity with Windows and Mac operating systems.
• Interest in printers and Bluetooth pairing issues.
• Experience with ELD/telematics platforms is a plus.

Responsibilities

• Be excellent and friendly at all times to drivers, dispatchers, and fleet clients alike.
• Receive inbound driver and fleet technology support calls including ELD logins, tablets, dashcams, connectivity.
• Provide technical support through service, troubleshooting, and empathy.
• Decide when a device needs replacement and coordinate vendor/RMA/shipment without involving dispatch.
• Document notes clearly for hours-of-service or DVIR records.

Skills

Excellent verbal communication

Outstanding organizational skills

Motivated self-starter

L1 Helpdesk experience

Strong troubleshooting

Customer service oriented

Windows OS familiarity

Mac OS familiarity

Bluetooth pairing

Printer setup/deployment

ELD/telematics familiarity

Education

Tools

Geotab

Samsara

Motive

Job description

Looking for an opportunity to gain experience in the IT Industry?

• Sick of being a corporate expense?
• Looking to work with a variety of environments and technology?
• Like working in a fast-paced environment with new challenges every day?
• Do you have a positive attitude and want a team that respects you for you?
• Do you get excited and delighted every time you help other people?
• Bonus points if you've ever calmly talked someone through \"my tablet just stopped working\" while they were still doing 65 on the interstate?

Helpt is seeking multiple IT Support Technicians to join the team, focused on driver and fleet technology support. At Helpt we provide 24x7x365 on-shore white-labeled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours — including trucking and fleet operations who need their drivers up, running, and compliant. In this role you'll be the calm voice on the other end of the line when a driver's ELD, tablet, or dashcam is giving them trouble — think platforms like Geotab, Samsara, and Motive — troubleshooting it fast so dispatch can stay focused on freight instead of phone calls.

Schedule

• We are looking for a full-time team member to work 40 hours per week on a fixed schedule once assigned. Our team operates around the clock, so your shift may fall on days, evenings, nights, weekends, or holidays. Exact schedule will be provided prior to your start date.

Responsibilities

• Be excellent and friendly at all times to drivers, dispatchers, and fleet clients alike
• Receive inbound driver and fleet technology support calls — ELD logins, tablets, dashcams, connectivity, and more
• Provide technical support through service, troubleshooting, and empathy
• Know when a device needs to be replaced rather than restarted, and manage that process (vendor coordination, RMA, shipment tracking) without pulling dispatch into it
• Document things clearly — your notes might matter for a driver's Hours of Service or DVIR record, so precision counts

Qualifications

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems
• An innate desire to see all printers launched into the sun
• A healthy patience for Bluetooth pairing screens that refuse to cooperate
• Prior experience with ELD/telematics platforms (Geotab, Samsara, Motive, or similar) is a big plus, but not required — we'll teach you the fleet-specific stuff if you bring the support instincts

Bonus Skills You Should Tell Us AboutAt Helpt we want to hire a Whole Person. Hobbies, passions, interests, friends, and family are important to us and we want to know what other amazing skills you have picked up along life's journey. You'd be surprised how many of them will make you amazing at user-support!

What To Expect

• The initial training period will last 3 weeks, occurring Monday through Friday 7am to 4pm EST.
• Learn more about the company at https://gethelpt.com
• Type: Full-time
• Pay: Starting at $18/hr - $20/hr
• Expected hours: 40 per week

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance and certification reimbursements
• Vision insurance
• Overtime opportunities

Work Location: Fully RemoteJob Type: Full-time