Support Technician (L1) Colorado

Open Approach, Inc.

Fort Collins (CO)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision coverage

401(k) with 4% match

Generous PTO

Paid parental leave

Smartphone stipend

Weekly company lunches

Pet-friendly office

Job summary

Open Approach, Inc. in Fort Collins, CO is hiring a Support Technician. The role involves resolving technical issues for clients and is suited for someone who is empathetic and self-motivated. The ideal candidate will have experience with Windows and Mac OS and possess excellent communication skills. The position offers benefits including health coverage, a 401(k) match, paid parental leave, and a pet-friendly office. Flexibility in working hours is required, as well as a willingness to be on-call.

Qualifications

Flexible with on-duty hours, including evenings and weekends.
Excellent written and verbal communication skills are essential.
Good foundation of technical knowledge is necessary.

Responsibilities

Collaborate with coworkers and work directly with End Users to solve technical issues.
Work with clients to upgrade, optimize, and troubleshoot applications.
Configure user accounts in Active Directory and Office 365.
Document new and existing internal and client-facing processes.
Take ownership of issues until resolved.

Skills

Effective communication

Empathy

Technical aptitude

Organization

Curiosity

Self-motivation

Sense of humor

Patience

Education

Background in computer science

Tools

Windows

Mac OS X

Job description

SUPPORT TECHNICIAN

Location: Fort Collins, CO

Employment Type: Full-Time, Hybrid

WHO WE ARE

Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust, transparency, and shared success, not sales quotas.

We earn our clients’ business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.

At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.

We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you.

THE IDEAL CANDIDATE

We are looking for an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly; in the morning, you could be creating user accounts, documenting standard practices, and working with users to set up a new computer; by the afternoon, you could find yourself sifting through event logs and utilizing the command line in an attempt to find out why a client’s network suddenly began dropping connections. If you’re a people person and unafraid of fluctuating technical challenges, you will thrive!

A successful candidate for this position, above all, will closely reflect the values that we have built this company upon: honesty, integrity, and an ambition to continually improve every aspect of our work.

While we seek applicants who have studied computer science of one sort or another, we are primarily interested in a range of qualities and aptitudes that we know shape the right person for this position.

ATTRIBUTES OF INTEREST

The ability to communicate effectively both verbally and in writing
An empathetic disposition
Deep technical aptitude and interest
Basic level of organization
Natural curiosity
A "self-starting" level of motivation and initiative
A sense of humor
Patience

As you can see, we are not looking for just anyone. If you are the right person, yet don’t have all the tech foundation (some is definitely still needed), we’re happy to train you, guide you, and help you succeed!

THE SPECIFICS OF THE JOB

Responsibilities

Collaborate with coworkers, vendors, and work directly with End Users via phone, email, and (occasionally) onsite visits to solve a wide variety of technical issues in Windows and Mac OS X environments.
Work with clients to upgrade, optimize, and troubleshoot business applications.
Configure user accounts in Active Directory, Office 365, and various applications.
Build upon and write new, internal, and client-facing documentation.
Be willing to take ownership of an issue, seeing it through from beginning to end.

Job Requirements

Must be flexible with on-duty hours, as some maintenance activities take place during evenings and/or weekends. There is an On-call rotation.
Excellent written and verbal skills are absolutely imperative (previous customer service experience is a plus)
Have a good base foundation of tech.

Helpful Skills