IT Support Specialist

Nexarideexpress; Dallas (TX); Remote; USD 41,328 - 61,992; Full time

Benefits offered by this job

Mental Health Support

Paid training and certification support

Paid Time Off (PTO)

Home office stipend

Job summary

A dynamic logistics company seeks an IT Support Specialist to provide remote technical assistance. The role involves troubleshooting hardware, software, and connectivity issues while ensuring effective user onboarding. Candidates should have at least 3 years of IT support experience, strong knowledge of Windows and macOS, and excellent communication skills. This is a fully remote position offering competitive hourly rates and professional development opportunities.

Qualifications

• 3+ years of experience in an IT support or technical helpdesk role.
• Strong knowledge of Windows, macOS, and cloud-based tools.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level support for hardware, software, and system issues.
• Troubleshoot connectivity and business application problems.
• Manage user onboarding and offboarding processes.
• Monitor software usage and ensure endpoint security.

Skills

Windows knowledge

macOS knowledge

Customer service skills

Cloud-based tools

Job description

Location: Remote
Compensation: $30 $45 per hour (based on experience)
Employment Type: Full-Time
Department: Information Technology
Industry: Logistics & Haulage
Company: Nexa Ride Express

About Nexa Ride Express

Nexa Ride Express is a dynamic, technology-powered logistics and haulage company revolutionizing how freight is delivered across the country. With a rapidly expanding network and a strong emphasis on innovation, Nexa Ride is committed to delivering exceptional service to clients while equipping our team with best-in-class tools and systems.

As we scale our operations, we are investing in a resilient, high-performance IT infrastructure to support our logistics platform, remote teams, and field operations. Join us at the intersection of logistics and technology and be part of building a smarter freight future.

Position Summary

We are seeking a skilled and service-oriented IT Support Specialist to provide remote technical assistance to our internal team, systems, and platforms. As a core part team, you'll ensure that employees, dispatchers, drivers, and leadership have seamless access to the tools, software, and hardware they rely on to move freight across the country. You will troubleshoot tech issues, manage helpdesk requests, coordinate user onboarding/offboarding, and maintain essential systems that keep our business moving.

This role is fully remote but requires a responsive, professional, and solution-driven approach to problem-solving in real time.

Key Responsibilities

Provide first-level support to internal users for hardware, software, and system-related issues via ticketing tools, chat, email, or remote access platforms.

Troubleshoot issues related to connectivity, VPN, communication tools (e.g., Zoom, Slack, VoIP), and business apps.

Escalate complex technical issues to senior engineers when needed and follow up to ensure resolution.

Set up accounts, devices, and access credentials for new hires; manage deactivations for offboarding.

Assist with maintaining and monitoring company systems, cloud tools, and endpoint devices.

Ensure endpoint security and compliance across all devices used in the organization.

Software & Tooling Management

Support the deployment and configuration of productivity tools (e.g., Google Workspace, Microsoft 365, Slack, etc.).

Maintain up-to-date documentation of user setups, software licenses, access levels, and IT workflows.

Monitor software usage and coordinate with Procurement/Finance to optimize tool subscriptions.

Reporting & Process Improvement

Track and analyze support requests to identify recurring issues and propose solutions.

Help develop internal documentation, user guides, and IT knowledge base articles.

Work closely with the operations and security teams to improve IT-related policies and business continuity plans.

Required Qualifications

23 years of experience in an IT support or technical helpdesk role.

Strong knowledge of Windows, macOS, and cloud-based tools (Google Workspace, Microsoft 365).

Familiarity with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn).

Experience with identity management, security protocols, and endpoint monitoring tools.

Excellent communication and customer service skills.

Ability to work independently in a remote, fast-paced environment.

Preferred Qualifications

• 23 years of experience in an IT support or technical helpdesk role.
• Strong knowledge of Windows, macOS, and cloud-based tools (Google Workspace, Microsoft 365).
• Familiarity with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn).
• Experience with identity management, security protocols, and endpoint monitoring tools.
• Excellent communication and customer service skills.
• Ability to work independently in a remote, fast-paced environment.

Pay Range: $30 $45 per hour (based on experience)
Remote Work: 100% remote with flexible hours
Health Benefits:

Mental Health Support & Employee Assistance Programs

Professional Development:

Paid training & certification support

Access to courses and learning resources

Time Off & Life Balance:

Paid Time Off (PTO)

Paid Holidays

Home office stipend

Laptop and essential IT tools provided

Team & Growth:

A collaborative and tech-forward work culture

Opportunities for internal mobility and promotion

Apply Now

At Nexa Ride Express, we move more than freight we move careers forward. If you're a detail-oriented problem solver who loves keeping people and systems connected, apply today and join a company that thrives on innovation and support.