IT Support Technician

Korn Ferry; New Haven (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team. This entry-level role focuses on maintaining computer systems and providing support to clients. You'll be responsible for ensuring all software and hardware are up to date, responding to technical issues, and training users on their equipment. This is a fantastic opportunity to grow your skills in a supportive environment while working with cutting-edge technology. If you have a passion for IT and a desire to help others, this position offers an exciting pathway into the tech industry.

Qualifications

• Strong knowledge of Windows, Networking, and Active Directory.
• Advanced proficiency with Mac OS and Microsoft Office 365.

Responsibilities

• Maintains computer software and hardware, ensuring all versions are up to date.
• Responds to calls for computer assistance and documents all reported problems.
• Trains users on desktop equipment and supports integration of network products.

Skills

Windows

Networking

Documentation

Active Directory (AD)

Mobile Device Management

Mac OS

Windows OS

Microsoft Office 365

Apple and PC hardware

iOS devices troubleshooting

Communication skills

Interpersonal skills

Attention to detail

Job description

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This range is provided by Korn Ferry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $27.00/hr

We have partnered with our client in their search for an IT Support Analyst.

Responsibilities

• Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
• Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
• Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
• Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
• Supports clients in the use of their desktop equipment by training users.
• Works with others to ensure smooth integration of network and software products.
• Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.
• Trains other support technicians.
• Completes and documents technical projects such as the testing of hardware and software products.

Skills Required

• Strong Windows, Networking, Documentation, AD, Mobile Device Management knowledge
• Advanced proficiency with Mac OS and Windows OS.
• Advanced proficiency and support of standard application packages: Microsoft Office 365
• Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
• Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.

Title

• IT Support Analyst

Location

• Details about location are not specified; typically includes city or remote options.

Rate

• $20-$22/hour

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet