IT Support Technician

ATS Companies; Louisville (KY); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company in Building Automation and Energy Management is seeking an IT Support Technician to join their talented team. In this role, you will provide essential IT support, troubleshoot technical issues, and maintain systems to enhance operational efficiency. You'll work in a collaborative environment where your contributions have a significant impact on the company's success. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a commitment to continuous learning. This is a fantastic opportunity to build your career in a dynamic and supportive workplace.

Benefits

401(k) employer match

Profit-sharing bonuses

Paid holidays

Comprehensive medical options

Ongoing training and development

Employee wellness resources

Qualifications

• Proven troubleshooting skills in technical issues.
• Experience in help desk roles and customer support.

Responsibilities

• Provide IT support to employees and customers.
• Maintain documentation of hardware and software assets.
• Support Microsoft 365 cloud services.

Skills

Troubleshooting

Communication Skills

Proactive Approach

Problem Solving

Teamwork

Lifelong Learning

Education

Associate degree in IT

IT-related certifications

Tools

Microsoft Windows

Microsoft Office

Active Directory

Microsoft 365

TCP/IP Networks

Job description

JOIN THE EXCITING WORLD OF BUILDING AUTOMATION AND ENERGY MANAGEMENT

Come build your career in the innovative and impactful industry of Building Automation and Energy Management. At ATS, we are committed to providing the best energy management and facilities solutions for our customers and leading the market in building technologies. Our talented team of systems integrators make a difference by engineering, installing, and maintaining building automation systems that are thoughtfully designed to reduce energy consumption, optimize building performance, and provide the best conditions for tenant occupants.

We work with facilities of all types, from world-class research labs and hospitals, to high-profile corporate campuses, to cutting edge data centers. In a world with increasing focus on how to address energy management challenges and build sustainable solutions for the future, our clients rely on us to lead the way. Each building is a puzzle and we are the experts at solving them.

Our work has a tangible, positive impact on the world around us and we are proud and excited to do it.

BECOME PART OF A COMPANY THAT VALUES YOU AS AN INDIVIDUAL

At ATS our most important asset is our people. Our employees are truly incredible and we are proud of their accomplishments. ATS team members are intelligent, hard-working, and take pride in every project and every customer interaction. We know they care about the valuable work they do and we care about making sure they have all the support they need to thrive and grow, including, but not limited to:

• Fair and equitable pay that meets and exceeds market rates
• Robust retirement savings with unbeatable 401(k) employer match and profit-sharing bonuses
• Paid holidays and time off that increases with tenure
• Comprehensive medical, prescription, dental, and vision options to meet your specific needs
• Ongoing training and development both in-house and through educational assistance benefits
• Employee wellness resources and annual events
• Additional information about our benefits can be found at ATS-Benefits-Basic-2024

BUILD YOUR CAREER WITH US

As an IT Support Technician, you will be responsible for a range of IT functions including end-user support, complex troubleshooting, proactive system maintenance, and execution of initiatives to expand the department’s capabilities and efficiencies. You will also have the opportunity to:

• Provide IT technical support to employees and customers
• Utilize a ticketing system for support
• Keep up-to-date documentation of hardware and software assets
• Specify, order, and configure IT equipment such as PC’s, servers, switches, and routers
• Develop and deploy standardized computer images and software packages
• Maintain Active Directory objects and Global Policy Objects (GPO)
• Support Microsoft 365 cloud services (Exchange, OneDrive, SharePoint, Teams)
• Identify, propose, and implement efficiency gaining projects/initiatives

SOME QUALITIES WE’RE LOOKING FOR

• A positive and proactive approach to addressing challenges
• Excellent verbal and written communication skills
• A sense of ownership and pride in your work
• A commitment to lifelong learning and curiosity
• Enjoyment in working both in teams and on personal projects
• An agile approach to everyday projects and tasks
• The ability to follow instructions and established processes

BACKGROUND AND EXPERIENCES THAT WILL SET YOU UP FOR SUCCESS

• Associate degree or higher in IT or IT-related field
• Equivalent combination of education, experience, and/or certifications
• Proven troubleshooting skills, including diagnosing and resolving technical issues
• Proficiency and experience with Microsoft Windows Operating Systems
• Must possess fundamental understanding of TCP/IP networks
• Experience with Microsoft Office products, including Outlook, Word, Excel, etc.
• Proven experience as a help desk technician or other customer support role
• Experience managing Windows Active Directory infrastructure
• In-depth understanding of computer systems, mobile devices, and other tech products
• Working knowledge of office automation products, databases, and remote control

JOB DETAILS YOU SHOULD KNOW

• Base salary is based on experience and tenure
• This is a full time, exempt position. Typical work days are Monday-Friday
• This position involves working in an office environment with extensive use of keyboard, monitor, mouse, and other IT peripheral equipment. Occasional moving heavy computer equipment (up to 50-lbs) may be required.
• Position in based in office and does not require extensive travel

ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.

The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.