IT Support Technician

Ports North; New Haven (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to manage and maintain desktop computing environments. This role involves ensuring software and hardware are up-to-date, responding to support calls, and training users. The ideal candidate will have strong technical skills in both Windows and Mac OS, as well as excellent communication abilities. Join a dynamic team where your contributions will enhance the efficiency and effectiveness of IT services in an educational setting.

Qualifications

• Strong knowledge of Windows, Networking, and AD.
• Advanced proficiency with Mac OS and Microsoft Office 365.

Responsibilities

• Manages desktop computing environment and maintains software inventory.
• Responds to calls for computer assistance and trains users.

Skills

Windows

Networking

Documentation

Active Directory (AD)

Mobile Device Management

Mac OS

Windows OS

Microsoft Office 365

Apple and PC hardware

iOS devices troubleshooting

Communication skills

Interpersonal skills

Attention to detail

Job description

We have partnered with our client in their search for an IT Support Analyst.

Responsibilities

• Manages a client department’s complete desktop computing environment
• Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
• Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
• Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
• Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
• Supports clients in the use of their desktop equipment by training users.
• Works with others to ensure smooth integration of network and software products.
• Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs.
• Trains other support technicians.
• Completes and documents technical projects such as the testing of hardware and software products.

Skills Required

• Strong Windows, Networking, Documentation, AD, Mobile Device Management knowledge
• Advanced proficiency with Mac OS and Windows OS.
• Advanced proficiency and support of standard application packages: Microsoft Office 365
• Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
• Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.

Title

• IT Support Analyst

Location

• New Haven. CT

Client Industry

• Education

Rate

• $20-$22/hour