IT Support Specialist

Socket.dev; Johnson Creek (WI); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO

Job summary

Socket.dev in Johnson Creek, WI seeks an IT Support Specialist to be the primary on-site IT presence at the Johnson Creek facility, while supporting employees across locations.

You will handle day-to-day technical support, onboarding, hardware setup, and shop-floor technology, collaborating with office staff, production teams, and the IT group. This role offers hands-on exposure to networking, infrastructure, and security, with growth opportunities as you own issues from start to finish.

Qualifications

• Hands-on IT support experience in a help desk or IT technician role.
• Strong troubleshooting skills and a customer-service mindset.
• Comfortable supporting non-technical employees onsite and on production floors.
• Experience with Windows, Microsoft 365, printers, and common apps.
• Basic AD, accounts, permissions, and password resets.

Responsibilities

• Serve as the primary on-site IT contact for Johnson Creek employees.
• Respond to tickets, troubleshoot, and drive resolution.
• Assist with onboarding, hardware setup, and equipment handoff.
• Support shop-floor technology and basic network connectivity.
• Contribute to IT documentation and standard operating procedures.

Skills

Hands-on IT support

Troubleshooting

Customer service

Windows support

Microsoft 365

Active Directory basics

Hardware imaging & deployment

On-site manufacturing environment

Education

Certifications like CompTIA A+/Network+

Tools

Fortinet

Cisco Meraki

VPN

Job description

Description

IT Support Specialist

Location: Johnson Creek, WI
Primary Location: Johnson Creek, WI
Employment Type: Full time, on-site

Salary Description: $28.00 to $30.00

Authorization: Applicants must be authorized to work in the U.S. without sponsorship.

About the role

We are hiring an IT Support Specialist to serve as the primary on-site IT support presence at our Johnson Creek facility, while also supporting employees and systems across our other locations.

This is a hands-on, customer-facing IT role focused on day-to-day technical support, employee onboarding, hardware setup, troubleshooting, and shop-floor technology support. You will work closely with employees across the business, including office staff, production teams, and the broader IT team.

The ideal candidate enjoys solving problems, helping people, working in a manufacturing environment, and taking ownership of support needs from start to finish. While this role will provide exposure to networking, infrastructure, and security, those areas are not the primary focus of the position and can be developed over time.

What you will do

Help Desk & End-User Support

• Serve as the primary IT contact for Johnson Creek employees, providing support for desktops, laptops, printers, mobile devices, phones, and shop-floor PCs.
• Respond to help desk tickets, troubleshoot technical issues, and follow through to resolution.
• Share the company-wide ticket queue with the IT team, assisting with cross-site support needs that can be handled remotely.
• Support Microsoft 365, Windows desktops, basic Active Directory tasks, user accounts, permissions, and common business applications.
• Assist employees with hardware, software, login, printing, connectivity, and general IT questions.
• Provide hands-on support for production-floor technology, including PCs, tablets, monitors, scanners, printers, and related equipment.
• Manage new-hire onboarding at the Milwaukee site, including hardware preparation, workstation setup, account coordination, and equipment handoff.
• Help maintain accurate records for equipment inventory, device assignments, and hardware lifecycle.

Site Support & Operations

• Provide hands-and-eyes support at the Milwaukee facility for work coordinated by the Johnson Creek IT team.
• Assist with basic physical IT infrastructure needs, including workstations, peripherals, cabling, conference room equipment, telephony, and server room checks.
• Support shop-floor technology and factory monitoring systems by helping troubleshoot connectivity, device, and user issues.
• Participate in occasional visits or rotation to the Johnson Creek location to stay familiar with the broader environment.
• Contribute to IT documentation, run books, and standard operating procedures.
• Assist with occasional after-hours or weekend maintenance windows as needed.

Networking & Infrastructure Exposure

• Assist the IT team with basic network troubleshooting, including Wi‑Fi, wired connections, printers, switches, and user connectivity issues.
• Help coordinate with internal IT resources or vendors when network, firewall, VPN, ISP, or infrastructure issues arise.
• Gain exposure to network segmentation, business networks, and shop-floor / OT environments.
• Develop over time toward deeper involvement with switches, wireless, VLANs, firewalls, site-to-site connectivity, and infrastructure support.

Requirements

What we are looking for

Required

• Hands‑on IT support experience in a help desk, desktop support, IT technician, or generalist IT role.
• Strong troubleshooting skills and a customer‑service mindset.
• Comfortable providing direct support to non-technical employees in both office and production‑floor environments.
• Working knowledge of Windows desktop support, Microsoft 365, printers, peripherals, and common business applications.
• Basic familiarity with Active Directory, user accounts, permissions, and password resets.
• Ability to image, deploy, support, and maintain desktops, laptops, and related hardware.
• Willingness to work on‑site primarily at the Milwaukee facility, with occasional support needs in Johnson Creek.
• Ability to work independently, prioritize support requests, and elevate issues appropriately.
• Comfortable working near or on a manufacturing floor.
• Ability to assist with basic cabling, workstation moves, hardware setup, and endpoint connections.

Nice to have

• Experience in a manufacturing, industrial, or production environment.
• Basic networking knowledge, including switches, Wi‑Fi, VLANs, VPN, firewalls, and wired connectivity.
• Interest in growing into systems, networking, infrastructure, or cybersecurity responsibilities.
• Familiarity with shop‑floor technology, CNC equipment connectivity, factory monitoring, or MES software.
• Experience with Fortinet, Cisco Meraki, or similar firewall, switching, or wireless platforms.
• Exposure to cybersecurity fundamentals such as MFA, endpoint protection, patching, phishing awareness, and cyber insurance requirements.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft role‑based certifications, or similar.

What we offer

• A hands‑on IT role where your work directly supports employees and production operations.
• The opportunity to support both office and manufacturing environments.
• A lean, capable IT team where you can take ownership and continue growing your skills.
• Exposure to traditional IT, operational technology, infrastructure, networking, and security.
• Direct involvement in ongoing modernization of our systems and support processes.
• Competitive salary, health benefits, 401(k), and PTO.
• A stable, profitable company with long‑tenured employees and a genuine commitment to growing the team.