IT Support Technician

Kettering University

Flint (MI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement benefits with company match

Life and accident insurance

Tuition assistance and waivers

Vacation and holiday pay

Sick pay

Home purchase assistance

Job summary

Kettering University is seeking an IT Help Desk staff member to provide timely support for faculty and staff computers and to work with vendors on standard desktop hardware specifications. The role involves imaging OS, troubleshooting, and assisting in classrooms with multimedia equipment.

Candidates should have an Associate’s degree or equivalent in IT and demonstrate strong diagnostic abilities, teamwork, and communication skills.

Qualifications

Experience providing IT help desk support.
Familiarity with Windows 10 and Mac OS.
Ability to document issues and resolutions clearly.
Strong customer service and communication skills.

Responsibilities

Provide timely support for faculty and staff computers.
Coordinate with vendors to define hardware specifications for standard desktops.
Prepare new computers for deployment to staff, faculty and labs; build OS images and troubleshooting methods.
Respond to inquiries, track issues in ticketing systems and support multimedia equipment in classrooms.
Cover Help Desk as needed and pursue ongoing training and documentation to share knowledge.

Skills

Technical diagnostics

Windows 10

Mac OS

Customer service

Communication

Multi-tasking

Organizational skills

Teamwork

Education

Associates Degree or equivalent in IT

Tools

Ticketing systems

OS imaging

Job description

About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.

Benefits: include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.

To learn more please view the Kettering University Profile.

IT Help Desk experience;
Experience maintaining operational documentation;
Associates Degree or equivalent in IT related program.

Job Specific Required Qualifications

Strong technical diagnostic skills;
Knowledge of Windows 10 OS and Apple Mac OS;
Ability to work collaboratively with IT staff for issue resolution;
Excellent customer service skills;
Strong communications skills;
Ability to multi-task;
Strong organizational skills.

Understanding and commitment to Kettering University Values

a. RESPECT : for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY : including accountability, transparency and ethics.
c. CREATIVITY : fostering flexibility and innovation.
d. COLLABORATION : across disciplines and with all partners.
e. EXCELLENCE : in all we do.

Posting Information

Posting Number

SP00485

Posting Date

07/28/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Job Duties

Percent of total time 30

Duties

Provide timely support for faculty and staff computers.
Work with the vendor to provide up to date hardware specification for the university’s standard desktop hardware.

Percent of total time 15

Duties

Prepare new computers for deployment into the university for staff, faculty and computer labs to the specification of the order.
Develop new OS images, troubleshooting methods, and anything else that would streamline IT operations.

Percent of total time 20

Duties

Respond to customer inquiries, collect and tracks issues in ticketing systems, provide support for audio, video, and multimedia equipment issues in University Supported Classrooms.
Coordinate with Lead Classroom Support Specialist on classroom technology.
Implement technical solutions to facilitate classroom instruction.

Percent of total time 5

Duties

Cover the Help Desk whenever needed.

Percent of total time 10

Duties

Performs other duties as assigned or requested.

Percent of total time 5

Duties

Work with the vendor to provide up to date hardware specification for the university’s standard desktop hardware.

Percent of total time 10

Duties

Ongoing training and professional development in technical and/or professional skills identified as useful in discussions with supervisor.

Percent of total time 5

Duties

Documentation of processes, technical requirements, code, or other context important to retain and share knowledge with customers and fellow team members. Organizing, updating, and appropriately storing documentation that allows it to be easily found and accessed.

Posting Specific Questions