IT Support Technician

VALLEY NATIONAL GROUP; Delta Manor (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Valley National Group is seeking an IT Support Technician to join our technology team, assisting employees with hardware, software, printers, and connectivity while helping maintain a secure, reliable technology environment.

This role supports Microsoft 365 apps, onboarding/offboarding, inventory and documentation, cybersecurity, and AI tools, under the guidance of the VP of Technologies. An entry-level IT professional role with growth potential.

Qualifications

• Associates or Bachelors degree preferred in IT/CS or related field.
• 0–3 years IT support, help desk, or related experience; internship ok.
• Experience with Windows environments is a plus.

Responsibilities

• Provide technical support for hardware, software, printers, mobile devices, phones, and connectivity issues.
• Set up, configure, and troubleshoot desktops, laptops, monitors, and other equipment.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint).
• Assist with onboarding/offboarding, including account setup and equipment deployment.
• Help maintain inventories, documentation, and support procedures.
• Support cybersecurity initiatives, endpoint security, and user access management.
• Assist employees with approved AI technologies (Microsoft Copilot, other tools).
• Research emerging tech and contribute to process improvements.

Skills

Microsoft 365 Admin

Windows OS

PC/Laptop Troubleshooting

Network Connectivity

User Account Admin

Cybersecurity Basics

AV/Conference Tech

AI Tools

Education

Associate’s or Bachelor’s in IT/CS/Info Systems or related field

Tools

Microsoft Copilot

ChatGPT

AI platforms

Job description

Join Our Team

Valley National Group is seeking a motivated and service-oriented IT Support Technician to join our growing technology team. This position works closely with the Vice President of Technologies to support employees across the organization while helping maintain a secure, reliable, and innovative technology environment.

This is an excellent opportunity for an early-career IT professional who enjoys solving technical problems, helping others, and learning emerging technologies, including Artificial Intelligence (AI) tools and Microsoft 365 solutions.

What You’ll Do

As our IT Support Technician, you will:

• Provide technical support for hardware, software, printers, mobile devices, phones, and connectivity issues.
• Set up, configure, and troubleshoot desktops, laptops, monitors, and other technology equipment.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Help maintain technology inventories, documentation, and support procedures.
• Support cybersecurity initiatives, endpoint security, and user access management.
• Assist employees with approved AI technologies, including Microsoft Copilot and other business productivity tools.
• Research emerging technology solutions and contribute to process improvement initiatives.
• Work with technology vendors and service providers on support requests and projects.
• Participate in technology upgrades, deployments, and ongoing maintenance efforts.

What We’re Looking For

Education

• Associate’s or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred.
• Equivalent education and experience will be considered.

Experience

• 0-3 years of IT support, help desk, technical support, or related experience.
• Internship experience is welcomed.
• Experience supporting Microsoft Windows environments is a plus.

Technical Skills

Experience or familiarity with:

• Microsoft 365 Administration and Support
• Windows Operating Systems
• PC and Laptop Troubleshooting
• Network Connectivity Fundamentals
• User Account Administration
• Basic Cybersecurity Concepts
• Audio/Visual and Conference Room Technology
• Artificial Intelligence and Automation Tools

AI Knowledge Preferred

We're looking for candidates who are excited about technology innovation and have experience or familiarity with:

• Microsoft Copilot
• ChatGPT or similar AI platforms
• AI-assisted research, documentation, workflow improvement, or automation
• Emerging technology trends and continuous learning

What Makes You Successful

• Strong customer service mindset
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to manage multiple priorities
• Attention to detail and follow-through
• Desire to learn and grow professionally
• Positive attitude and team-oriented approach
• Commitment to professionalism and confidentiality

Career Growth

This role offers exposure to:

• Cybersecurity
• Cloud Technologies
• Artificial Intelligence
• Business Systems
• Technology Operations
• Infrastructure Support

Successful candidates will have opportunities to grow into more advanced technology roles as they develop their skills and experience.

Valley National Group is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees can thrive.