Onsite IT Support Technician — Columbus Impact

PSI (Proteam Solutions); Columbus (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

PSI (Proteam Solutions) in Columbus, Ohio is seeking an IT Support Technician for a 100% onsite role. You will install and test software on stand-alone computers, troubleshoot hardware and software issues, configure workstations, and provide end-user support to ensure smooth operations.

The role emphasizes documenting steps, collaborating with staff and vendors, and maintaining accurate records while contributing to system testing and implementation efforts in a dynamic educational community.

Qualifications

• 1-3 years of experience in analysis, installation, configuration, and testing of micro/mini computer network software.
• Experience with laptop/desktop component repair.
• Proficient in using analysis equipment and typing commands to diagnose server, software, and hardware issues.
• Strong interpersonal skills to collaborate with staff and vendors/consultants.
• Ability to explain technical information in non-technical terms.
• Excellent written skills for maintaining records and reports.
• Valid State of Ohio driver’s license.

Responsibilities

• Install and test software on stand-alone computers.
• Troubleshoot and repair hardware and software issues on endpoint computers.
• Configure and install computer workstations.
• Diagnose and resolve hardware and software problems.
• Provide technical assistance to end users and support analysts.
• Respond to service desk trouble tickets to resolve computer problems.
• Document steps taken to diagnose and resolve customer problems and close tickets.
• Install, upgrade, and maintain software applications and computer hardware, including peripherals.
• Perform backup activities and restoration of files as needed.
• Participate in testing and implementation of new systems and procedures.
• Work with staff to integrate technology solutions.
• Maintain accurate records of hardware and software at assigned locations.
• Prepare required documentation and reports.
• Perform other duties as assigned.

Skills

Network software analysis

Hardware repair

Technical diagnostics

Interpersonal skills

Technical communication

Documentation

Driver's license

Job description

PSI (Proteam Solutions) in Columbus, Ohio is seeking an IT Support Technician for a 100% onsite role. You will install and test software on stand-alone computers, troubleshoot hardware and software issues, configure workstations, and provide end-user support to ensure smooth operations.

The role emphasizes documenting steps, collaborating with staff and vendors, and maintaining accurate records while contributing to system testing and implementation efforts in a dynamic educational community.