IT Support Technician

flex; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Flex is seeking an IT Support Technician 2 in Columbia, SC, to join their team. The role involves installing and maintaining hardware, troubleshooting technical issues, and ensuring effective support for end-users. The ideal candidate will possess advanced knowledge of Windows operating systems, along with a strong technical support background.

Benefits

Medical, Dental, and Vision Plans

Life Insurance

Short-term and Long-term Disability

Matching 401(k) Contributions

Vacation and Paid Sick Time

Tuition Reimbursement

Qualifications

• Minimum of 2 years of related experience required.
• Advanced knowledge of PC architecture and imaging processes.
• Microsoft Certified Systems Engineer is a plus.

Responsibilities

• Install and support desktop/laptop hardware and software.
• Troubleshoot hardware and software failures.
• Provide 1st line technical support for end-user computers.

Skills

Troubleshooting

Technical Support

PC Architecture

Active Directory

Windows 10

Windows 11

Software Installation

Device Configuration

Education

Associate Degree or Equivalent Training

Tools

Active Directory

Windows 10/11

Mac OS

Android

iOS

Job description

Job Posting Start Date 06-03-2025 Job Posting End Date 08-03-2025

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Support Technician 2 located in Columbia, SC.

Reporting to the IT Supervisor the IT Support Technician 2 role is responsible for installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

What a typical day looks like:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.

The experience we’re looking to add to our team:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 2 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Microsoft Certified Systems Engineer a plus.
• May have multi-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level.

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What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job CategoryIT

Is Sponsorship Available?

No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).