IT Support Technician - Advanced Technical Support

TECHNOLOGY PARTNERS INC; Creve Coeur (MO); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a talented IT Support Technician for advanced technical support in a mixed Windows/Mac environment. The role involves providing comprehensive technical support, managing tickets, and supporting the office IT infrastructure. Candidates should have a minimum of 5 years of experience with relevant systems and possess strong customer service and problem-solving skills.

Qualifications

• Minimum 5 years of experience in IT user support.
• Experience with mixed Windows/Mac environments.
• Hands-on experience with ticket management systems.
• Proficiency with Office 365 applications.

Responsibilities

• Provide advanced technical support to all company employees.
• Manage and resolve tickets through enterprise systems.
• Support network infrastructure and user account management.
• Lead technical aspects of department initiatives.

Skills

Customer Service

Problem-Solving

Communication

Multitasking

Team Collaboration

Education

2-year associate degree in Computer Science/Technology

Technical Degree

Tools

JIRA Service Desk

ServiceNow

Microsoft 365

Office 365

Job description

Technology Partners is currently seeking a talented IT Support Technician - Advanced Technical Support.

Do you have experience providing comprehensive technical support in mixed Windows/Mac environments with expertise in enterprise ticketing systems and Office 365 administration?

Let us help you make your next big career move a reality!

What You Will Be Doing:

• Provide advanced technical support to all company employees across multiple platforms and systems
• Lead technical aspects of core department initiatives including documentation, training, and process improvement
• Administer and maintain workstations, servers, and hardware including imaging and asset management
• Support remote and onsite employees using diagnostic and access tools
• Manage and resolve tickets through multiple ticketing systems while meeting service level agreements
• Support office IT infrastructure design, implementation, and end-user interaction

Key Responsibilities:

• Provide first-line escalation support for tier 1 issues and enterprise call center systems
• Complete specialized training programs and provide internal system support
• Respond to and manage tickets via Service Desk, Jira, and enterprise ticketing systems
• Support email, file/print services, and cloud-based solutions
• Handle user account setup, teardown, and mobile device support (iPhone/Android)
• Manage conference room, audio/visual systems, and video conferencing support
• Work in hybrid environment with minimum 2 days per week in office
• Identify and document process improvement opportunities
• Collaborate with IT team lead and other department members on efficiency improvements

Required Skills & Experience:

• Minimum 5 years of experience in IT user support
• Experience supporting mixed Windows/Mac environments
• Experience supporting and maintaining office network infrastructure
• Hands-on experience with JIRA Service Desk, ServiceNow (SNOW), or similar incident management systems
• Proficiency with Office 365 applications including Teams and SharePoint
• Experience with Asset Management systems
• Experience with OKTA administration or other Single Sign-On (SSO) tools
• Excellent customer service skills and willingness to learn
• Strong communication abilities and team collaboration skills
• Ability to create documentation, refine processes, and work with other departments
• Proven ability to multitask standard responsibilities with special projects
• Strong teamwork, analytical, and problem-solving skills

Desired Skills & Experience:

• Experience with TalkDesk or other enterprise call center systems
• Experience supporting VPN, Active Directory, LDAP servers, and Office 365 advanced features
• 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience
• Administrative experience with Microsoft 365 suite
• Experience with Polycom and Cisco conferencing systems
• Experience with Microsoft Identity Manager
• Experience using Microsoft Azure DevOps
• Experience with audio/visual, conference room displays, MTR, Polycom or Cisco video conference systems
• Scripting abilities (PowerShell, Python, etc.)
• Strong organizational and project management skills

Pay:$32.90 - $47.00 /hr.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

If this position sounds like you,WE SHOULD TALK!

Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!

Keywords:IT Support Technician, Technical Support, Help Desk, Windows, Mac, Office 365, Microsoft Teams, SharePoint, JIRA Service Desk, ServiceNow, SNOW, OKTA, Single Sign-On, SSO, Active Directory, LDAP, Asset Management

Looking for more opportunities with Technology Partners? Check outtechnologypartners.net/jobs!

All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.

Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.