IT Support Technician

Amentum; Burlington (VT); On-site; USD 55,000 - 73,000; Full time

Job summary

Amentum is seeking an IT Support Technician in Williston, VT, to provide Tier 2 IT help desk support. The role involves troubleshooting hardware and software issues, supporting network devices, and ensuring customer satisfaction. Candidates should have relevant IT experience and excellent customer service skills.

Qualifications

• 1 year of IT-related support experience or 5 years with a high school diploma.
• Demonstrated ability to troubleshoot desktop and network issues.
• Valid driver's license and ability to perform physically demanding tasks.

Responsibilities

• Provide Tier 2 IT help desk support and troubleshooting.
• Assist with installation and maintenance of network devices.
• Conduct new equipment deployments and support.

Skills

Troubleshooting

Customer Service

Technical Writing

Education

Associate's Degree

High School Diploma/GED

Tools

ServiceNow

Job description

Amentum is seeking an IT Support Technician in Williston, VT to support our DHS customer at their regional CONUS and OCONUS facilities.

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units

Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots

Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure

Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today’s and tomorrow’s problems, giving confidence and reassurance that together we’ll accomplish mission success.

HIRING SALARY RANGE: $55,000 - $73,000 (Salary to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefit package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com

Associates Degree, and at least 1 year of IT-related support experience, preferably in a help-desk or customer support role

Or High school diploma/GED, and at least 5 years of IT-related support experience, preferably in a help-desk or customer support role

Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues

Good technical writing, presentation, and documentation skills

Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.

Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check as some travel is required (typically less than 20%)

Must be comfortable wearing a mask and disclosing and/or providing evidence of vaccination status to others

Must be comfortable working in a Law Enforcement environment, which may consist of locations similar to detention facilities, prisons, or jails

Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Preferred Qualifications:

Prior experience of IT support in an Enterprise environment (10,000+ end-users)

Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks

Ability to apply comprehensive knowledge across key tasks and high impact assignments

Experience evaluating system performance results and recommending improvements or optimizations

Experience performing IT hardware repairs and installing replacement parts

Experience planning and leading technology assignments and projects

Prior hands-on experience with the setup, configuration and administration of servers and backups

Experience functioning as a technical expert across multiple project assignments

ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

Receive tips & info on cleared job search, security clearances and career development.