IT Support Technician

Dine Brands; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their remote team. In this role, you will be the first line of defense for troubleshooting and resolving telecommunications, network, hardware, and software issues. You will support restaurant managers and franchise IT staff, ensuring restaurant operations run smoothly. Your excellent communication skills and ability to work in a fast-paced environment will be crucial as you manage incoming support requests and collaborate with various stakeholders. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience in a fast-paced technical support environment.
• A+ Certification and understanding of networking fundamentals.

Responsibilities

• Log and monitor tickets using a ticketing system.
• Resolve technical issues for end-users and support partners.

Skills

Technical Support

Communication Skills

Teamwork

Problem Solving

Windows 7/10

Active Directory

A+ Certification

Education

Associate Degree in Computer Science

Tools

Ticketing System

Problem Management Software

Job description

This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues.

Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Help Desk handles software, hardware and networking issues as they arise.

Responsibilities :

• Use a ticketing system to log and monitor tickets;
• Monitor problem management software and support systems for current outages and pending solutions;
• Work with end –users and solution partners to resolve issues;
• Monitor and complete projects tickets for restaurants, according to deadlines set by project teams.
• Follow company policies, uphold professional standards and perform all work in a manner of
• This role will be remote and can sit anywhere in the continental U.S. respect to others
• Salary Range $23+ / hr

Skills & Requirements :

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team environment; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for common PC and peripheral set up, maintenance and repair problems. Independently research and resolve technical problems.
• In-depth understanding of Windows 7, Windows 10, Server 2003 / 2008 and desktop applications such as Microsoft Office.
• Knowledge of Active Directory, DNS, DHCP, WINS and TCP / IP.
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and / or network Management.
• A+ Certification, required.
• Six Sigma, Project Management and / or other computer related certifications, a plus.