IT Support Technician

Goodwill of Western NY; Buffalo (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Goodwill of Western New York is hiring an IT Support Technician to provide end-user assistance, troubleshoot operating systems and applications, and support staff in a retail and workforce development environment.

You will onboard new employees with tech setups, coordinate with external vendors for escalations, and maintain security policies and technology inventory. Strong communication and organization are essential, with a focus on service to the community.

Qualifications

• Strong communication and customer-service orientation.
• Excellent organizational and time-management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide end user support, resolving technical issues and assisting with OS and application troubleshooting for Workforce Development and Donated Goods Retail.
• Escalate unresolved issues to external IT vendor while keeping staff updated.
• Create technical documentation and procedures for staff training and reference.

Skills

Strong communication

Organizational skills

Time management

Customer focus

Independent worker

Education

Associate's Degree in related field

Tools

Microsoft Office

Job description

• On-site
• Operations
• Full-Time
• Requisition #: ITSUP002340

Description

Now Hiring: IT Support Technician

What You'll Do

• Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail.
• Properly escalation unresolved issues to external IT vendor while keeping staff updated.
• Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support.
• New employee technology onboarding setup and administration:
  • Obtain and prepare necessary technology equipment for new/newly promoted employees
  • New user set-up of technology credentials (email, technology program access, etc.)
  • New employee day one technology equipment onboarding
  • Troubleshoot issues
• Assist in maintaining our digital security policies, internally and externally.
• Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use.

Who You Are

• A strong communicator with excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently.
• Strong understanding of basic business math.
• Strong customer focus, including the ability to manage customer needs and multiple work priorities.
• Proficient with Microsoft Office Suite or related software.
• A passion for serving others and making a difference in our community.
• Someone who lives our values:

What You Bring

• Associate's Degree in related field preferred.
• Must have and maintain a valid New York State Drivers' License and reliable transportation.

Compensation:

Competitive benefits and a career with purpose

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to twist, bend and reach on a frequent basis.
• Must be able to lift fifty (50) pounds at times.
• Must be able to access and navigate each department at the organizations facilities.

Core Values:

• OWN IT. We are motivated and responsible for our actions and results.
• DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• BE BOLD. We jump when faced with a hurdle.
• BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues.
• WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.