IT Support Technician

Goodwill of WNY; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill of WNY is hiring an IT Support Technician to provide end-user support for operating systems and applications, with a focus on onboarding and security for Workforce Development and Donated Goods Retail teams in Buffalo.

The successful candidate will communicate clearly, manage time effectively, and maintain confidentiality while delivering reliable tech assistance. A valid NYS driver's license is preferred for on-site equipment setup.

Qualifications

• Associate's Degree in related field preferred.
• Valid New York State Driver's License and reliable transportation.
• Excellent verbal and written communication skills.

Responsibilities

• Provide end user support, resolving technical issues and assisting with OS and applications.
• Escalate unresolved issues to external IT vendor while keeping staff informed.
• Create technical documentation and training materials for staff.
• Onboard new employees with equipment setup and account provisioning.
• Maintain digital security policies and manage tech inventory.

Skills

Communication skills

Time management

Independent work

Attention to detail

Microsoft Office

Business math

Customer focus

Integrity

Education

Associate's Degree

Tools

Microsoft Office Suite

Job description

• On-site
• Operations
• Full-Time
• Requisition #: ITSUP002340

Description

Now Hiring: IT Support Technician

What You'll Do

• Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail.
• Properly escalation unresolved issues to external IT vendor while keeping staff updated.
• Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support.
• New employee technology onboarding setup and administration:
  • Obtain and prepare necessary technology equipment for new/newly promoted employees
  • New user set-up of technology credentials (email, technology program access, etc.)
  • New employee day one technology equipment onboarding
  • Troubleshoot issues
• Assist in maintaining our digital security policies, internally and externally.
• Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use.

Who You Are

• A strong communicator with excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently.
• Strong understanding of basic business math.
• Strong customer focus, including the ability to manage customer needs and multiple work priorities.
• Proficient with Microsoft Office Suite or related software.
• A passion for serving others and making a difference in our community.
• Someone who lives our values:

What You Bring

• Associate's Degree in related field preferred.
• Must have and maintain a valid New York State Drivers' License and reliable transportation.

Compensation:

Competitive benefits and a career with purpose

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to twist, bend and reach on a frequent basis.
• Must be able to lift fifty (50) pounds at times.
• Must be able to access and navigate each department at the organizations facilities.

Core Values:

• OWN IT. We are motivated and responsible for our actions and results.
• DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• BE BOLD. We jump when faced with a hurdle.
• BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues.
• WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.