Deskside Support Technician

Pomeroy; Chambersburg (Franklin County); On-site; USD 42,000 - 64,000; Full time

Job summary

Pomeroy is seeking an on-site IT Support Specialist to join our Chambersburg team. The role focuses on hands-on desktop, printer, and peripheral troubleshooting in a corporate environment.

You will be the first contact for IT issues, assist with hardware/software deployment, and support hybrid office users. Strong communication and AD/OS know-how are essential.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
• Document support requests and resolutions using ServiceNow
• Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
• Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video conferencing equipment
• Manage IT asset deployment and retrieval, including laptops and mobile devices, during onboarding/offboarding
• Perform root cause analysis and generate reports from ServiceNow
• Participate in after-hours support rotation as needed
• Provide A/V support for meetings, conferences, and briefings
• Assist with configuration management, including deployments, imaging, and provisioning
• Maintain IT asset management, tracking, and inventory control

Skills

High school diploma

IT support (onsite)

Hardware troubleshooting

Microsoft Office

Active Directory

Windows 10/11

Remote desktop tools

TCP/IP networking

CompTIA A+

Communication skills

Independent / team player

Problem solving

Education

High School Diploma or equivalent

Tools

RDP

Bomgar

ServiceNow

Office 365

Active Directory

Job description

Work Site: Clinical Environment,112 N 7th St, Chambersburg, PA

Qualifications:

Required:

• High School Diploma or equivalent
• 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
• Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
• Strong knowledge of Microsoft Office applications and client-specific software
• Familiarity with Active Directory, Workstation OS (Windows 10/11)
• Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
• Basic understanding of network protocols, including TCP/IP and wireless connections
• CompTIA A+ certification
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Responsibilities:

• Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
• Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
• Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
• Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
• Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
• Perform root cause analysis and generate requested reports from ServiceNow
• Participate in an after-hours support rotation as needed
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
• Assist with configuration management, including deployments, imaging, and provisioning
• Maintain IT asset management, tracking, and inventory control

Physical Requirements:

• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces

Soft Skills:

• Dependability and proactive work ethic
• Ability to work with strong personalities and meet customer expectations
• Coachable and responsive to feedback from leadership

Team player with a positive attitude

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

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Position Type

Location

Chambersburg, PA

Area of Interest

IT

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