IT Support Tech

Yochana; City of Troy (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Yochana is seeking an IT Support Technician in Troy, NY, to provide on-site and remote support for technical issues including hardware, software, and network connectivity.

You will manage IT asset inventory, troubleshoot common issues, and assist with audio-visual setups for live events. Excellent customer service and accurate record-keeping are essential for this role.

Responsibilities

• Provide on-site and remote technical support to users.
• Manage asset inventory of IT equipment.
• Perform imaging and refreshing of computers and devices.
• Troubleshoot common IT issues like printer and software errors.
• Assist with audio and video equipment setup and troubleshooting.
• Support live events with AV systems.
• Collaborate with IT staff to improve support processes.
• Provide excellent customer service to clients.

Skills

Technical support

Customer service

Troubleshooting

AV equipment setup

Inventory management

Job description

• Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.