Associate Director, Core IT Svcs

University of New Mexico; Albuquerque (NM); Hybrid; USD 95,000 - 136,000; Full time

Benefits offered by this job

Benefits package

Remote work eligibility

Educational benefits

Job summary

The University of New Mexico Health Sciences IT (HSIT) is seeking an IT Associate Director to steer enterprise services, computing and support standards, and IT service management. This hybrid role collaborates with HSIT leadership to ensure secure, reliable technology across Health Sciences programs.

The Associate Director will manage licensing, vendor relationships, budgets, and change governance, shaping strategy with campus and Health System partners for optimal service delivery.

Qualifications

• Minimum 7 years of IT leadership experience in enterprise environments.
• Experience with IAM, ITSM, and cloud-based services.
• Strong governance, budgeting, and vendor management experience.
• Ability to collaborate with diverse stakeholders across Health System and Main Campus.

Responsibilities

• Provide leadership and operations oversight for enterprise IT services.
• Guide standards for computing, support practices, and service management.
• Oversee licensing, vendor relationships, and contract renewals.
• Lead governance and change activities with campus and hospital partners.

Skills

Leadership

Strategic planning

Project management

Stakeholder communication

Change management

Education

Bachelor's degree in IT or related field

Tools

IAM

ITSM

Microsoft Entra ID

Microsoft Intune

Cloud services

Vendor management

Job description

Position Summary

The University of New Mexico Health and Health Sciences Information Technology department provides IT support to the Health and Health Sciences enterprise. The Health Sciences IT (HSIT) unit is a traditional IT shop, consisting of tiers which provide IT support services for the various business functions in the areas of academics, research and administration for Health Sciences departments. HSIT is seeking a seasoned IT leader to fill an IT Associate Director position. This leader will guide the strategic direction and operations of enterprise services, computing and support standards, IT service management, classroom technology services, and is on the HSIT executive leadership team. This is a hybrid position, working both in the office and from home. To be considered for the position, please include a resume, cover letter, and complete UNM Application.

The Assoc. Director will provide leadership and operational oversight for core IT services, ensuring the delivery of secure, reliable, and effective technology services. They will establish and enforce standards for computing environments, support practices, and operational processes while overseeing software licensing, compliance, vendor relationships, and contract renewals. They serve as a liaison with HSC department leadership, faculty, staff, and external partners to support strategic and operational objectives. This includes enterprise technologies that are shared between the Health System and the Health Sciences Center.

The Assoc. Director will oversee a portfolio of technology projects and initiatives. They monitor key performance indicators, evaluate service performance, and drive operational improvements through data-informed decision making. They will participate in institutional governance and change management activities, including Health Sciences Center, Health System, and Main Campus Change Advisory Boards to support enterprise-wide technology planning and service delivery.

The Assoc. Director provides leadership for personnel management, engagement, and professional development initiatives, including mentoring and career growth opportunities. They also oversee the departmental web/Sharepoint content and maintenance to ensure accuracy, accessibility, and effective communication. As part of the executive leadership team, they contribute to strategic planning, organizational problem resolution, and the evaluation of departmental performance. This is a hybrid position, working both in the office and from home. To be considered for the position please include a resume, cover letter and complete UNM Application.

The UNM HSC has earned a national and international reputation for its integrated education, patient care, research, and partnership initiatives which address the unique healthcare needs of New Mexico's urban and rural populations (http://hsc.unm.edu).

The UNM is an Equal Opportunity Employer and Educator.

See the Position Description for additional information.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Progressive leadership experience in Information Technology, including management responsibility for enterprise technology operations, service delivery, and personnel.
• Strong organizational, analytical, and project management skills, with the ability to prioritize competing demands, manage resources effectively, and achieve strategic objectives.
• Experience supporting and administering core enterprise technologies, including Identity and Access Management (IAM), IT Service Management (ITSM) platforms, Microsoft Entra ID, Microsoft Intune, and related cloud-based services. Knowledge of IT service management principles and best practices.
• Demonstrated ability to provide strategic and operational guidance in the evaluation, planning, implementation and continuous improvement of enterprise technology systems and services.
• Experience managing software licensing, vendor relationships, compliance requirements, and technology budgets within a large or complex organization.
• Experience establishing, measuring, and reporting operational performance metrics and driving service improvements through data-informed decision-making.
• Strong interpersonal and communication skills and the ability to work with a wide range of constituents in a diverse community.

Campus

Health Sciences Center (HSC) - Albuquerque, NM

Department

HSC CIO Office (340B)

Employment Type

Staff

Staff Type

Contract

Status

Exempt

Pay

Monthly: $8,502.00 - $12,167.81

Benefits Eligible

• This is a benefits eligible position.
• The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• In addition, UNM offers educational benefits through the tuition remission and dependent education programs.
• See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

11/19/2026

Eligible for Hiring Incentive

No

Eligible for Remote Work

Yes

Eligible for Remote Work Statement

This position is eligible for a remote work agreement (RWA), to include Hybrid. For more information about Remote Work Agreements, please refer to UAP 3245, Remote Work, Section 5.

Additional Information

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.