IT Support Tech

Cherry Bekaert Foundation; Maryland; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Cherry Bekaert Foundation is seeking an IT Support Technician to support day-to-day technology operations for its U.S. office in Annapolis Junction, MD.

This on-site role (4 days in office, 1 day remote) covers hardware, software, networking, and business applications with a focus on Microsoft Dynamics 365 Business Central coordination. You will handle device provisioning, Microsoft 365 administration, incident tracking, and collaboration with global IT teams to secure and optimize systems.

Qualifications

• 3-6 years of IT support, help desk, or desktop support experience.
• Associate degree, vocational training, or comparable IT experience.
• Experience supporting users in a business environment.
• Hands-on experience administering Microsoft 365, including user accounts, mailboxes, Teams, and SharePoint.
• Experience with ticketing systems and ITSM platforms.
• Strong troubleshooting abilities across hardware, software, and networking issues.

Responsibilities

• Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
• Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
• Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
• Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
• Track incidents and service requests through ticketing and ITSM platforms.
• Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
• Troubleshoot local network, VPN, printer, and connectivity issues.
• Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.

Skills

IT support

Help desk

Troubleshooting

Customer service

Windows OS

Microsoft 365

Networking basics

Education

Associate degree or equivalent IT training

Tools

Microsoft Intune

Autopilot

ITSM platforms

MDM tools

Ticketing systems

Job description

IT Support Technician

Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time

Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization seeking an IT Support Technician to support day-to-day technology operations for its U.S. office.

About The Opportunity

As the primary IT support resource for the U.S. location, you will provide front-line technical support for hardware, software, networking, and business applications while helping maintain a productive and secure workplace technology environment. The role also serves as a liaison for Microsoft Dynamics 365 Business Central-related issues, coordinating with internal stakeholders and external vendors to drive resolution and system performance.

Responsibilities

• Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
• Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
• Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
• Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
• Track incidents and service requests through ticketing and ITSM platforms.
• Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
• Troubleshoot local network, VPN, printer, and connectivity issues.
• Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.

Qualifications

• 3-6 years of experience in IT support, help desk, desktop support, or a related role.
• Associate degree, vocational training, or comparable IT experience.
• Experience supporting users in a business environment.
• Hands-on experience administering Microsoft 365, including user accounts, mailboxes, Teams, and SharePoint.
• Experience with ticketing systems and ITSM platforms.
• Strong troubleshooting abilities across hardware, software, and networking issues.
• Experience with Windows operating systems and Microsoft technologies.
• Knowledge of device deployment, lifecycle management, and endpoint support.
• Ability to work independently while providing exceptional customer service.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with Microsoft Dynamics 365 Business Central, Dynamics GP, or other ERP systems.
• Familiarity with Microsoft Intune, Autopilot, or similar endpoint management tools.
• Knowledge of networking concepts including TCP/IP, DNS, VPN, and Wi-Fi.
• Experience supporting international teams or working across multiple time zones.
• Experience coordinating with external IT vendors and service providers.

Additional Details

• Primarily on-site position located in Annapolis Junction, MD.
• Hybrid schedule offering one remote workday per week.
• Opportunity to work closely with both local and global teams in a collaborative environment.
• Competitive compensation and comprehensive benefits package.