IT Support & Systems Specialist

DC Government; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

DC Government, within the District of Columbia, seeks a Computer Systems Support professional to plan, implement, and administer IT systems for DFS employees. The role involves assisting with IT hardware/software, managing data systems, and ensuring printer operations are reliable.

The position requires a degree in computer-related fields or equivalent IT experience with core competencies in detail, service orientation, communication, and problem solving.

Qualifications

• Degree or equivalent with 24 semester hours in IT/related fields and ability to develop/adapt applications, systems or networks.
• Four core competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving.

Responsibilities

• Provides technical assistance and support for computer systems, software, hardware, and data systems; printer operations.
• Responds to queries in person, by phone, or via help desk; writes training manuals per IT policies.
• Maintains daily performance logs and reports of computer systems; repairs hardware/software for iPhone and Android devices.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Relevant degree with 24 semester hours in IT/related fields

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management

Job description

DC Government, within the District of Columbia, seeks a Computer Systems Support professional to plan, implement, and administer IT systems for DFS employees. The role involves assisting with IT hardware/software, managing data systems, and ensuring printer operations are reliable.

The position requires a degree in computer-related fields or equivalent IT experience with core competencies in detail, service orientation, communication, and problem solving.