Information Technology Specialist

DC Government; Washington (District of Columbia); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

DC Government, within the District of Columbia, seeks a Computer Systems Support professional to plan, implement, and administer IT systems for DFS employees. The role involves assisting with IT hardware/software, managing data systems, and ensuring printer operations are reliable.

The position requires a degree in computer-related fields or equivalent IT experience with core competencies in detail, service orientation, communication, and problem solving.

Formación

• Degree or equivalent with 24 semester hours in IT/related fields and ability to develop/adapt applications, systems or networks.
• Four core competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving.

Responsabilidades

• Provides technical assistance and support for computer systems, software, hardware, and data systems; printer operations.
• Responds to queries in person, by phone, or via help desk; writes training manuals per IT policies.
• Maintains daily performance logs and reports of computer systems; repairs hardware/software for iPhone and Android devices.

Conocimientos

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Educación

Relevant degree with 24 semester hours in IT/related fields

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management

Descripción del empleo

This position is located in the District of Columbia (District), Department of Forensic Sciences (DFS), Forensic Technology Unit (FTU). The purpose of this position is to support, plan, implement, and administer computer systems for allowing DFS employees to perform their daily work duties; and provides support of the Local Area Network/Wide Area Network (LAN/WAN) Technical Services.

Duties and Responsibilities

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; internal and external data systems, and printer operational software and hardware. This Also includes printer and related software, that are responsible for proper printer operations.

Responds to queries either in person or over the phone or via electronic help desk system. Writes training manuals in accordance with policies and procedures related to the use of Information Technology (IT) equipment and software to include Office products and remote connectivity software. Maintains daily performance logs and reports of computer systems. Repairs the hardware and software for iPhone and Android devices.

Qualifications and Education

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Individuals must have IT-related experience demonstrating each of the four competencies listed below:

• 1.Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
• 2.Customer Service- Works with clients and customers.
• 3.Oral Communication- Expresses information to individuals or groups effectively.
• 4.Problem Solving- Identifies problems; determines accuracy and relevance of information.

AND

Specialized Experience: Experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression.

Licensures and Certifications

None.

The work is performed in a normal office setting. The work area is adequately lighted, heated, and ventilated.

Other Significant Facts

Tour of Duty:8:30am – 5:00pm, Monday-Friday

Pay Plan, Series and Grade:CS-2210-09

Promotion Potential: No known promotion potential

Type of Appointment:Career Service (CS) – Regular Appointment

Collective Bargaining Unit: This position is covered under a collective bargaining agreement, National Association of Government Employees (NAGE) Local R3-05, and subject to pay an agency service fee (union dues) through direct payroll deduction.

Position Suitability:In accordance with Chapter 4 of the D.C. personnel regulations, Suitability, thisposition has been deemed security-sensitive. Accordingly, the incumbent will be subject to pre-employment checks (criminal background checks, consumer credit check, traffic record checks, and drug screenings, if applicable) as a condition of employment, and will be subject to periodic criminal background checks for the duration of your tenure.

Position Designation: This position has been designated as Emergencyand acceptance of this offer confirms you agree to adhere to the policies in sections 1271 and 1274 of DPM Chapter 12, regarding essential/emergency employees. As an essential employee, you will be required to either report to work, stay at work, or telework (if directed to do so) during a declared emergency or during a period of non-emergency where your duties have been deemed as critical District government functions/operations. You may be required to perform other duties outside of your position description during a period of a declared emergency (such as manual labor, shelter services, etc.).

Residency Preference:Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement:The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.