IT Support & Systems Specialist

Foamandwash; City of Poughkeepsie (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan with company‑m:

Paid vacation

Paid sick time

Paid training

Mileage reimbursement

Professional development opportunities

Job summary

Foam & Wash Car Wash in Poughkeepsie, NY seeks an IT Support & Systems Specialist to keep critical systems operating and support employees across 13 Hudson Valley locations. This on-site, field-based role requires travel between Dutchess and Orange Counties with occasional evenings/weekends.

You will diagnose hardware and software issues, manage networking gear, coordinate with our POS provider, ensure PCI compliance, and train staff on secure tech use.

Qualifications

• Experience in IT support, systems administration, network support, or similar hands-on role.
• Strong knowledge of hardware, software, OS and networking.
• Ability to diagnose problems and drive issues to resolution.
• Familiarity with cybersecurity practices, access controls, backups, and security protocols.
• Experience with POS systems across multiple locations preferred.
• PCI compliance familiarity preferred.
• Strong organization, documentation, and time-management skills.
• Excellent communication to explain tech issues to non-technical staff.
• Ability to work independently while coordinating with teams and vendors.
• Bachelor's/Associate in CS/IT or equivalent experience; certifications welcomed.
• CompTIA A+, Network+, Security+ or similar preferred but not required.
• Valid driver's license and ability to travel regularly between locations.

Responsibilities

• Provide prompt, hands-on IT support to employees at HQ and car wash locations.
• Diagnose and resolve hardware, software, network, connectivity, and system issues.
• Serve as primary contact with enterprise-wide POS provider.
• Coordinate POS installations, upgrades, troubleshooting and vendor support.
• Install, configure, upgrade and maintain computers, printers, servers, tablets and networking gear.
• Support routers, switches, firewalls, wireless networks and related infrastructure.
• Perform routine maintenance: updates, backups, patches, inspections.
• Plan and implement hardware/software upgrades across multiple sites.
• Collaborate with outside IT partner for cybersecurity and PCI compliance.
• Document configurations, procedures, and troubleshooting steps.
• Train employees on proper and secure use of company technology.
• Travel regularly between Foam & Wash locations.

Skills

IT support

Systems administration

Network support

Problem solving

Cybersecurity basics

POS systems

PCI compliance

Documentation

Communication

Independent work

Travel readiness

Education

Bachelor's/Associate in Computer Science or Information Technology

Job description

IT Support & Systems Specialist

Full-Time Opportunity

Based in Poughkeepsie, New York
Travel Throughout Dutchess and Orange Counties
Occasional Evening and Weekend Availability Required

Are you a hands-on IT professional who enjoys solving problems, helping people, and keeping critical systems operating reliably? Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations.

This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees, troubleshoot technology issues, maintain hardware and network systems, coordinate with outside vendors, and help ensure our locations remain connected, secure, and operational.

This is an on-site, field-based position that requires regular travel between Foam & Wash locations.

What You’ll Do

• Provide prompt, hands-on technical support to employees at our headquarters and car wash locations
• Diagnose and resolve hardware, software, network, connectivity, and system-related issues
• Serve as Foam & Wash's primary point of contact with our enterprise-wide POS provider
• Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support
• Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology
• Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure
• Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections
• Help plan and implement new hardware, software, and technology upgrades across multiple locations
• Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance
• Coordinate PCI scans, reporting, remediation, and required follow-up
• Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps
• Train and guide employees on the proper and secure use of company technology
• Prioritize technology issues based on their impact on customers and site operations
• Provide occasional after-hours or weekend support when urgent technology issues affect business operations

Qualifications

• Previous experience in IT support, systems administration, network support, or a similar hands-on technology role
• Strong working knowledge of computer hardware, software applications, operating systems, and networking
• Ability to diagnose problems efficiently and follow issues through to completion
• Familiarity with cybersecurity best practices, system access controls, backups, and security protocols
• Experience supporting POS systems or technology across multiple business locations is preferred
• Familiarity with PCI compliance is preferred
• Strong organization, documentation, and time-management skills
• Excellent communication skills with the ability to explain technical issues to nontechnical employees
• Ability to work independently while also coordinating effectively with employees, vendors, and outside partners
• Bachelor's or associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience will also be considered
• CompTIA A+, Network+, Security+, or similar certifications are preferred but not required
• Valid driver's license, dependable transportation, and the ability to travel regularly between locations

Work Expectations

• This is a full-time, on-site and field-based position
• Remote work is not available for this role
• Regular travel throughout Dutchess and Orange Counties is required
• Mileage will be reimbursed according to the company’s current reimbursement policy
• Occasional evening, weekend, or on-call availability may be required when urgent issues affect operations

Compensation

Compensation will be based on experience, qualifications, and technical background.

Full-Time Benefits

• Medical insurance with company contribution
• 401(k) retirement plan with a 50% company match, up to the plan limit
• Paid vacation
• Paid sick time
• Paid training
• Mileage reimbursement for approved travel between locations
• Opportunities for professional development and advancement within a growing family-owned company

About Foam & Wash

Foam & Wash was founded in 1966 with one of the country's first coin-operated car washes in Vails Gate, New York. Today, we are a proud, family-owned business with 13 locations and more than 100 dedicated associates serving customers throughout the Hudson Valley.

At Foam & Wash, we're committed to delivering a fast, friendly, and consistently great customer experience. Reliable technology is essential to everything we do. If you're looking for a hands-on position where you can solve problems, make a direct impact, and grow with a company that truly values its people, we'd love to have you join us.