IT Support & System Imaging Intern — Hands-On in Boston

Wolf-; Boston (MA); Presencial; USD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Spot awards

401(k) savings

Flexible work

Total rewards package

Descripción de la vacante

Wolf & Company, P.C. is seeking a Service Desk Intern to join our IT team in Boston this summer. The role focuses on IT support, system imaging with Intune, and assisting with end-user services using tools like SysAid, ConnectWise, and Mimecast.

You will work 4-5 days per week in our Boston office, gaining hands-on experience with Active Directory/Entra ID, Microsoft 365, Zoom, and Teams. You will contribute to knowledge base articles while learning from the Helpdesk Manager.

Formación

• College/university enrollment with an expected degree in information systems, IT, computer science, cybersecurity, or related tech.
• Basic understanding of hardware, software, networking, and Windows OS.
• Interest in imaging with Intune and IT tools SysAid, ConnectWise, Mimecast.
• Excellent verbal and written communication skills.
• Problem-solving mindset with attention to detail.
• Customer-service orientation and teamwork.
• Teamwork and time-management skills.

Responsabilidades

• Learn and assist in system imaging with Intune to deploy software.
• Log and manage user requests using SysAid and ConnectWise.
• Provide IT support to end-users via Teams, email, or ticketing system.
• Use Active Directory for user management and security.
• Troubleshoot Microsoft 365 apps (Word, Excel, PowerPoint, Outlook).
• Support Zoom and Teams conference rooms and AV equipment.
• Collaborate with IT to resolve complex issues.
• Contribute to knowledge base/docs for imaging and IT support.
• Attend training sessions to enhance IT skills.

Conocimientos

IT concepts basics

Windows OS basics

Networking concepts

Educación

Information systems

Computer science

Cybersecurity

Herramientas

SysAid

ConnectWise

Mimecast

Active Directory/Entra ID

Intune

Microsoft 365

Zoom

Microsoft Teams

Descripción del empleo

Wolf & Company, P.C. is seeking a Service Desk Intern to join our IT team in Boston this summer. The role focuses on IT support, system imaging with Intune, and assisting with end-user services using tools like SysAid, ConnectWise, and Mimecast.

You will work 4-5 days per week in our Boston office, gaining hands-on experience with Active Directory/Entra ID, Microsoft 365, Zoom, and Teams. You will contribute to knowledge base articles while learning from the Helpdesk Manager.