Service Desk Intern - Summer 2027

Wolf-; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Spot awards

401(k) savings

Flexible work

Total rewards package

Job summary

Wolf & Company, P.C. is seeking a Service Desk Intern to join our IT team in Boston this summer. The role focuses on IT support, system imaging with Intune, and assisting with end-user services using tools like SysAid, ConnectWise, and Mimecast.

You will work 4-5 days per week in our Boston office, gaining hands-on experience with Active Directory/Entra ID, Microsoft 365, Zoom, and Teams. You will contribute to knowledge base articles while learning from the Helpdesk Manager.

Qualifications

• College/university enrollment with an expected degree in information systems, IT, computer science, cybersecurity, or related tech.
• Basic understanding of hardware, software, networking, and Windows OS.
• Interest in imaging with Intune and IT tools SysAid, ConnectWise, Mimecast.
• Excellent verbal and written communication skills.
• Problem-solving mindset with attention to detail.
• Customer-service orientation and teamwork.
• Teamwork and time-management skills.

Responsibilities

• Learn and assist in system imaging with Intune to deploy software.
• Log and manage user requests using SysAid and ConnectWise.
• Provide IT support to end-users via Teams, email, or ticketing system.
• Use Active Directory for user management and security.
• Troubleshoot Microsoft 365 apps (Word, Excel, PowerPoint, Outlook).
• Support Zoom and Teams conference rooms and AV equipment.
• Collaborate with IT to resolve complex issues.
• Contribute to knowledge base/docs for imaging and IT support.
• Attend training sessions to enhance IT skills.

Skills

IT concepts basics

Windows OS basics

Networking concepts

Education

Information systems

Computer science

Cybersecurity

Tools

SysAid

ConnectWise

Mimecast

Active Directory/Entra ID

Intune

Microsoft 365

Zoom

Microsoft Teams

Job description

Overview

Wolf is seeking a Service Desk Intern to join us this summer in our Information Technology (IT) team. As a Service Desk Intern focusing on IT support and system imaging, you will play a crucial role in providing technical assistance to end users while gaining hands‑on experience in system imaging processes and utilizing various technologies. Reporting to the Helpdesk Manager, you will learn to image systems through Intune and support a range of IT tools and platforms including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID. Additionally, you will assist with resolving issues related to Microsoft 365 and gain proficiency in supporting Zoom and Microsoft Teams conference rooms. This internship offers a unique opportunity to develop practical skills in IT support, system imaging, and using cutting‑edge technologies in a professional environment.

*Candidate is expected to work 4-5 days each week in our Boston office.

Responsibilities

• Learn and assist in system imaging processes using Intune to deploy software and configurations to end‑user devices
• Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user requests and IT assets
• Provide IT support and assistance to end‑users via Teams, email, or ticketing system
• Use Active Directory for user account management and security permissions
• Troubleshoot and resolve issues related to Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook
• Gain hands‑on experience in supporting and troubleshooting Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools
• Collaborate with IT team members to elevate complex technical issues and ensure timely resolution of user inquiries
• Contribute to knowledge base articles and documentation related to system imaging processes and IT support procedures
• Participate in training sessions and professional development activities to enhance technical skills and proficiency with IT tools and platforms

Qualifications

• Currently enrolled at a college or university with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls
• Basic understanding of computer hardware, software, networking concepts, and Windows operating systems
• Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast
• Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts and solutions to end‑users
• Problem‑solving mindset with attention to detail and a willingness to learn and adapt to new technologies and processes
• Customer service‑oriented attitude with a desire to provide exceptional support and assistance to end‑users
• Ability to work collaboratively as part of a team and independently, with strong organizational and time‑management skills

Additional Information

Wolf & Company, P.C. is committed to striving to be an employer of choice that embraces inclusion & diversity. At Wolf, the strength of our team is measured by the uniqueness of each and every one of us. Our culture of inclusion and diversity celebrates our differences and recognizes the ongoing need to build a welcoming, collaborative, and supportive environment where our people can be their authentic selves and thrive. We strive for diversity inclusive of race, color, ethnicity, national origin, gender identity, gender expression, sex, age, color, religion, sexual orientation, physical abilities, medical condition, pregnancy, education, social classes, marital status, veteran status, and so much more. Wolf is committed to making employment decisions without regard to an individual’s protected characteristics and to providing equal opportunity for all.

The salary for this position is $26.00 per hour.

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. In addition to base pay, you may be eligible to participate in our performance-based incentive compensation or sales commission plans. In addition, Wolf offers a wide range of benefits including spot awards, 401(k) savings, flexible work, and a generous total rewards and benefits package.