IT Support Supervisor

Revel Staffing; Las Vegas (NV); Remote; USD 90,000 - 120,000; Full time

Job summary

Revel Staffing seeks an experienced IT Supervisor to lead a remote team focused on IT training, application support, and systems readiness in a healthcare environment.

The role emphasizes hands-on leadership, HIPAA compliance, and a strong customer-service mindset to ensure data integrity and compliant operations across departments.

Qualifications

• HS diploma and 2+ years IT ops experience.
• Active HIPAA compliance credential/training.
• Experience leading remote teams and training IT staff.
• Strong communication and problem-solving skills.
• Knowledge of healthcare IT workflows and data integrity.

Responsibilities

• Lead a remote team of IT training and application support specialists.
• Design and deliver IT and healthcare application training programs.
• Support system stability, readiness, data integrity, and compliance.
• Collaborate with leaders to align training with organizational needs.
• Maintain documentation, workflows, and training materials.
• Monitor performance, manage schedules, and prioritize workloads.
• Promote service-first culture with accountability and collaboration.
• Ensure activities comply with healthcare regulations and privacy standards.

Skills

Strong communication

Organizational skills

Problem-solving

Leadership

Team management

Remote work

Education

High school diploma or equivalent

Job description

We are seeking an experienced IT Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end‑user success. This role is ideal for a hands‑on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast‑paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end‑user training while ensuring employees receive a consistent, professional, and high‑quality support experience.

Key Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee the design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders and cross‑functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation, workflows, training materials, and support procedures
• Monitor team performance, manage schedules and assignments, and prioritize workloads
• Promote a service‑first culture focused on accountability, collaboration, and continuous improvement
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading teams, managing priorities, and supporting remote employees
• Strong communication, organization, documentation, and problem‑solving skills
• Ability to work collaboratively with clinical, operational, and technical teams