IT Support Supervisor

Revel Staffing; Austin (TX); Remote; USD 70,000 - 110,000; Full time

Job summary

Revel Staffing is seeking an experienced IT Supervisor to lead a remote team focused on IT training, application support, systems readiness, and user success in a healthcare environment. You will mentor specialists, develop training programs, and ensure data integrity and regulatory compliance to support stable, high-quality end-user experiences.

You will collaborate with clinical, operational, and technical teams to align efforts with organizational goals and maintain documentation, workflows,

Qualifications

• High school diploma or equivalent
• 2+ years IT operations experience
• Active HIPAA compliance credential/training
• Experience leading teams and supporting remote employees
• Strong communication, organization, and problem-solving skills
• Ability to collaborate with clinical, operational, and technical teams

Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders to align training and support with organizational needs
• Maintain and improve documentation, workflows, and training materials
• Monitor team performance and manage schedules and workloads
• Promote service-first culture and accountability

Skills

Remote team leadership

Training program design

Healthcare IT knowledge

Data integrity

Regulatory compliance

Strong communication

Education

High school diploma or equivalent

Tools

HIPAA compliance credential/training

Job description

We are seeking an experienced IT Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end‑user success. This role is ideal for a hands‑on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast‑paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end‑user training while ensuring employees receive a consistent, professional, and high‑quality support experience.

Key Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists
• Oversee the design, development, and delivery of IT and healthcare application training programs
• Support system stability, application readiness, data integrity, and compliance requirements
• Partner with internal leaders and cross‑functional teams to align training and support efforts with organizational needs
• Maintain and improve documentation, workflows, training materials, and support procedures
• Monitor team performance, manage schedules and assignments, and prioritize workloads
• Promote a service‑first culture focused on accountability, collaboration, and continuous improvement
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience
• Active HIPAA compliance credential/training
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading teams, managing priorities, and supporting remote employees
• Strong communication, organization, documentation, and problem‑solving skills
• Ability to work collaboratively with clinical, operational, and technical teams