IT Support Specialist — Windows/macOS, On-Call

CloudHQ LLC; Washington (District of Columbia); On-site; USD 55,000 - 90,000; Full time

Job summary

CloudHQ LLC is seeking an IT Support Specialist who will provide desk-side, phone, remote, and site support for our data center team and staff. You will respond to tickets, deploy devices, and support Windows 11, Microsoft 365, Teams, OneDrive, and security procedures to ensure smooth operations.

This role requires 1-3 years of technical support experience, a Bachelor’s in IT, and strong communication; on-call and occasional after-hours work may be required.

Qualifications

• Bachelor’s Degree in IT preferred.
• 1-3 years of technical support experience.
• Experience with Windows and macOS, Office 365, AD, Remote Desktop.
• Strong communication and customer service orientation.
• Working knowledge of GDPR.

Responsibilities

• Respond to IT support requests through the ticketing process; troubleshoot, resolve, document, and escalate as needed.
• Provide desk-side, phone, and remote support for Windows and macOS computers, mobile devices, printers, and approved business apps.
• Prepare and deploy laptops and equipment for new hires, transfers, replacements, and temp users.
• Support onboarding/offboarding activities, including equipment preparation and asset recovery.

Skills

PC/Mac environments

Active Directory

Microsoft 365

Remote support

Customer service

Networking basics

Education

Bachelor’s Degree – IT

Job description

CloudHQ LLC is seeking an IT Support Specialist who will provide desk-side, phone, remote, and site support for our data center team and staff. You will respond to tickets, deploy devices, and support Windows 11, Microsoft 365, Teams, OneDrive, and security procedures to ensure smooth operations.

This role requires 1-3 years of technical support experience, a Bachelor’s in IT, and strong communication; on-call and occasional after-hours work may be required.