IT Support Specialist: Windows, Mac & Linux Expert
Software Engineering Institute | Carnegie Mellon University
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Job summary
Software Engineering Institute (SEI) at Carnegie Mellon University is seeking a tier-one technical support specialist to provide advanced help desk services for Windows, Mac, and Linux environments. You will troubleshoot a wide range of technical issues, deliver excellent customer service, and support after-hours coverage as needed.
Applicants should have an Associates degree in a technical field or equivalent, up to 3 years of experience, and be willing to travel.
Qualifications
- Associates degree in a technical field or equivalent.
- 0-3 years of related experience with Help Desk and end user support.
- Willingness to travel to various locations to support the SEI's overall mission.
- Background check and will need to obtain and maintain a Department of War security clearance.
Responsibilities
- Diagnosing, troubleshooting and providing solutions for technical user problems.
- Install, configure and troubleshoot system and application software including email clients, office applications, and approved customer related requests.
- Areas of support include Windows, Linux, Macs, mobile devices, conferencing, account management, printing and networking.
Skills
Education
Job description
Software Engineering Institute (SEI) at Carnegie Mellon University is seeking a tier-one technical support specialist to provide advanced help desk services for Windows, Mac, and Linux environments. You will troubleshoot a wide range of technical issues, deliver excellent customer service, and support after-hours coverage as needed.
Applicants should have an Associates degree in a technical field or equivalent, up to 3 years of experience, and be willing to travel.
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