Customer-Focused IT Support Specialist — Windows, Mac & Linux

Carnegie-Mellon-University; Arlington (VA); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Bus pass

Tuition benefits

Paid time off

Medical insurance

Job summary

Carnegie Mellon University in Arlington, VA is seeking a technically skilled help desk professional to join the IT team. The role covers advanced support across Windows, Mac and Linux, email clients, office applications, and service desk operations. Travel to SEI and CMU locations is required.

Strong customer service and troubleshooting abilities are essential. Background check and security clearance may be required.

Qualifications

• Associates degree in a technical field or equivalent 0-3 years of related experience with Help Desk and end user support.
• Bachelor's degree in Computer Science, Information Systems or related field or equivalent combination of training and experience
• Ability to create, develop and maintain documentation and training materials
• Ability to assist users by consulting on how to apply new technology to perform their job more efficiently

Responsibilities

• Diagnosing, troubleshooting and providing solutions for technical user problems.
• Install, configure and troubleshoot system and application software including email clients, office applications, and approved customer related requests.
• Areas of support include Windows, Linux, Macs, mobile phones, tablets, audio and video teleconferencing, account management, printing and networking and a wide variety of technical issues that deal with the hardware and software.

Job description

Carnegie Mellon University in Arlington, VA is seeking a technically skilled help desk professional to join the IT team. The role covers advanced support across Windows, Mac and Linux, email clients, office applications, and service desk operations. Travel to SEI and CMU locations is required.

Strong customer service and troubleshooting abilities are essential. Background check and security clearance may be required.