IT Support Specialist: Windows/Mac/Linux, AI Tools, Onsite/Remote

Wachter; Lenexa (KS); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life, AD&D, LTD insurance

Paid vacation and holidays

Company-matched 401(k) and IRA

Job summary

Wachter is seeking an IT Support professional to provide on-site and remote assistive work for internal staff across Windows, Mac, and Linux platforms. You’ll help with Microsoft 365 applications, identity and device management in Entra ID and Intune, and support for AI tools like Claude and Copilot.

The role involves handling the ticket queue, collaborating with the IT team, and ensuring IT policies and best practices are followed. Occasional after-hours work may be required.

Qualifications

• Proven IT support experience in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.

Responsibilities

• Provide on-site and remote IT support for internal employees across PCs, Macs, printers, mobile devices, and other office tech.
• Troubleshoot hardware and software issues on Windows, Mac, and Linux.
• Assist users with cloud-based and locally installed Microsoft 365 applications.
• Manage identity and device administration in Microsoft Entra ID and Intune (accounts, MFA, license assignment, device enrollment, compliance).
• Support employees in using approved AI tools (Claude, Copilot) and provisioning access.

Skills

Windows

macOS

Linux

Microsoft 365

Intune/Azure

AI tools (Claude, Copilot)

Customer service

Tools

ServiceNow

Job description

Wachter is seeking an IT Support professional to provide on-site and remote assistive work for internal staff across Windows, Mac, and Linux platforms. You’ll help with Microsoft 365 applications, identity and device management in Entra ID and Intune, and support for AI tools like Claude and Copilot.

The role involves handling the ticket queue, collaborating with the IT team, and ensuring IT policies and best practices are followed. Occasional after-hours work may be required.