Administrator (Support & Operations)

HCL Technologies Limited; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking a Level 1/2 IT support professional to provide onsite and remote assistance for Windows and Mac devices. The role includes troubleshooting hardware, software, OS, network, and application issues, and supporting Microsoft 365 apps such as Outlook, Teams, OneDrive, and Office Suite.

You will manage onboarding, asset lifecycle, and VIP/Executive support with a focus on service excellence. Experience with AD/Azure AD, Intune/MDM, and basic networking is required.

Qualifications

• Experience providing Level 1/Level 2 support for Windows and macOS environments.
• Proficient with Microsoft 365 apps including Outlook, Teams, OneDrive, and Office Suite.
• Strong understanding of AD/Azure AD and basic networking concepts.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, OS, network, VPN, and application issues.
• Install, configure, and maintain Windows and Mac devices.

Skills

Windows/macOS

M365 Admin

AD/Azure AD

Intune/MDM

Hardware Support

ITSM ServiceNow

Networking basics

Customer service

Tools

ServiceNow

Job description

Provide Level 1/Level 2 technical support for Windows and Mac devices. Troubleshoot hardware, software, operating system, network, and application issues. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. Resolve incidents and service requests within agreed SLA timelines.

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, network, VPN, and application-related issues.
• Install, configure, upgrade, and maintain Windows and Mac devices.
• Perform device imaging, reimaging, deployment, replacement, and asset lifecycle management activities.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and Office applications.
• Manage onboarding and offboarding activities, including workstation setup, user account validation, and equipment allocation.
• Handle desk moves, user relocations, and workplace technology setup.
• Support mobile devices, tablets, and endpoint management solutions such as Intune/MDM platforms.
• Record, track, update, and resolve incidents and service requests through the ITSM tool (ServiceNow or equivalent).
• Provide VIP/Executive support with a focus on service excellence and minimal business disruption.
• Coordinate with Service Desk, Network, Infrastructure, Security, and Application teams for issue resolution and escalations.
• Maintain asset inventory records and ensure compliance with organisational IT policies and procedures.
• Contribute to endpoint management initiatives, device migrations, and workplace technology improvement projects.
• Meet agreed Service Level Agreements (SLAs), customer satisfaction targets, and operational KPIs.

Skill Requirements

• Windows 10/11 and macOS
• Support Microsoft 365 Administration & Troubleshooting
• Active Directory / Azure AD
• Intune / Endpoint Management
• Hardware & Peripheral Support
• ServiceNow (or equivalent ITSM tool)
• Basic Networking (DNS, DHCP, VPN, Wi-Fi)
• Excellent Customer Service and Communication Skills

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.

In addition, this role is eligible for the following benefits subject to company policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year