IT Support Specialist: Windows & Helpdesk for Dallas Branch

Fisscosupply; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Company paid insurance (medical/dental

vision/life

Job summary

Fissco Supply, a Dallas-based HVAC-R parts distributor, seeks an IT Support Specialist for our Branch Support Office in Dallas, Texas. The role provides first level technical support for IT projects and office equipment, helping the team with incidents, processes, and general support.

You will interface with third parties for IT infrastructure upkeep and assist with onboarding, software tickets, and knowledge base development.

Qualifications

• Degree in Information Technology or 3 years IT support experience.
• 3+ years hands-on experience with Microsoft Windows XP/7 and Microsoft Office Suite 2007/2010.
• Excellent communication and organizational skills.
• Ability to work flexible hours and manage multiple tasks.
• Self-starter who can work independently and as part of a team.

Responsibilities

• Provide day-to-day direct and phone support for team technology questions.
• Report support requests within the software vendor's ticket management system.
• Provide team member familiarization to IT processes and procedures.
• Support ticket follow-up and/or escalations related to hardware/software issues or requests.
• Participate in maintaining the internal phone system and related software.
• Manage users onboarding and offboarding, including accounts and system access.
• Provide project support for a small, but complex Windows PC based network environment.
• Develop and maintain knowledgebase process statements and FAQ for team members.
• Log, track, and monitor support requests through the IT queue.
• Review existing processes and procedures for accuracy and compliance with current work requirements.
• Provide technical support and vendor interface for all office equipment purchases, repairs, and maintenance.
• Provide oversight of branch and office facilities maintenance, repair and enhancements.

Skills

Organizational skills

Communication skills

Independent worker

Team collaboration

Education

Degree in Information Technology or related field

Tools

Microsoft Windows XP/7

Microsoft Office 2007/2010

IT ticketing system

Job description

Fissco Supply, a Dallas-based HVAC-R parts distributor, seeks an IT Support Specialist for our Branch Support Office in Dallas, Texas. The role provides first level technical support for IT projects and office equipment, helping the team with incidents, processes, and general support.

You will interface with third parties for IT infrastructure upkeep and assist with onboarding, software tickets, and knowledge base development.