IT Support Specialist - User Helpdesk & Systems

Hendrick Technical Solutions

Concord (NC)

Sur place

USD 42 000 - 64 000

Plein temps

14 jours+

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

Hendrick Motorsports is seeking an IT Help Desk/Technical Support professional to resolve hardware and software issues for users across the Charlotte campus. The role covers device imaging, account administration, MFA support, and basic network troubleshooting.

You will work with AD, Entra ID, M365, SCCM, and Intune to keep devices secure and up to date. The ideal candidate holds an IT degree and has strong troubleshooting skills, with the ability to communicate clearly and document processes

Qualifications

Associate or Bachelor degree in IT/CS/Engineering or equivalent.
Basic to advanced knowledge of IT support concepts and office equipment.
Ability to work with limited supervision and in a team.

Responsabilités

Provide technical troubleshooting and analysis for internal customers, remotely or in person.
Troubleshoot malfunctioning equipment and applications.
Maintain and upgrade office computers and equipment as needed.
Monitor user accounts using on-premises Active Directory, Entra ID, and M365 admin center.
Perform Active Directory maintenance and assist with MFA on devices.
Image machines and devices using SCCM and Intune; set up new PCs and peripherals.
Log and track IT equipment and maintain the corporate PC list.
Research hardware requirements and place orders for new IT equipment.
Monitor campus network connectivity and troubleshoot authentication issues.
Document troubleshooting steps, resolutions, and equipment changes; write KB articles.
Provide occasional weekend support and assist other IT team members.