IT Technician

Hendrick Automotive Group; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Hendrick Motorsports is hiring for an IT Support role in Charlotte to assist computer system users under the IT Operations Manager. The role involves in-person, phone, and Teams-based assistance, focusing on hardware/software usage, printing, email, and OS support.

Responsibilities include troubleshooting, device imaging with SCCM/Intune, account security management, and documentation for knowledge base. Requires an associate or bachelor degree in IT/CS/engineering and availability for 9am-6pm

Qualifications

• Associate or Bachelor Degree in Information Technology, Computer Science or Engineering.
• Knowledge of Windows operating systems and office productivity software.
• Familiarity with Active Directory, MFA and identity management.
• Strong problem-solving and customer service skills.

Responsibilities

• Provide technical troubleshooting and analysis for internal customers, remotely or in person.
• Troubleshoot malfunctioning equipment and applications.
• Maintain and upgrade office computers and equipment as needed.
• Monitor user accounts and security using Active Directory, Microsoft Entra ID, and Microsoft 365 admin center.
• Perform Active Directory maintenance and MFA support.

Skills

Troubleshooting

Technical support

Active listening

Communication

Education

Associate or Bachelor Degree in IT/CS/Engineering

Tools

SCCM

Intune

Active Directory

Microsoft Entra ID

Microsoft 365 Admin Center

Job description

Hendrick Motorsports Location: 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262

Under the direction of the IT Operations Manager, this position provides technical assistance to computer system users. This position answers questions and resolves computers issues in-person, via phone or Teams. This position provides assistance concerning the use of computer hardware and/or software including printing, installation, electronic mail, and operating systems.

Essential Duties and Key Responsibilities

• User Support Provide technical troubleshooting and analysis for internal customers, remotely or in person
• Troubleshoot malfunctioning equipment and applications
• Maintain and upgrade office computers and equipment as needed
• Accounts and Security Monitor user accounts using on-premises Active Directory, Microsoft Entra ID, and the Microsoft 365 admin center
• Perform Active Directory maintenance
• Assist users with multifactor authentication (MFA) on their devices
• Devices and Equipment Image machines and mobile devices using SCCM and Intune
• Set up and install new PCs, workstations, and peripheral devices for end users
• Log and track all IT equipment issued to employees, and maintain the corporate PC list so IT knows who each PC is assigned to
• Research hardware requirements and place orders for new IT equipment
• Network and Infrastructure Monitor network connectivity of machines across campus using Extreme Cloud IQ (XIQ), and troubleshoot connection issues caused by authentication problems
• Assist with installing network cabling and other network equipment
• Verify Ethernet port-to-patch-panel-to-switch connectivity
• Assist with server maintenance to keep servers up to date, secure, and operational
• Conduct a quarterly campus UPS (battery backup) audit and configure each unit to work with the SMTP server and network
• Documentation Document troubleshooting steps, resolutions, procedures, and equipment changes, and keep that documentation current
• Write clear, accurate technical articles for the knowledge base
• Keep ITAM records accurate as equipment is added, moved, reassigned, or retired
• Team support Assist other IT team members with projects as assigned
• Provide occasional weekend support in the team operations center as needed

Education/Experience

Required: Associate or Bachelor Degree in Information Technology, Computer Science or Engineering

Preferred Experience

• Ability to exercise initiative and resourcefulness.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of professional office practices.
• Knowledge of operating general office equipment.
• Ability to exercise independent judgment and discretion.
• Ability to work with limited supervision.
• Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints.
• Availability to work hours between 9am-6pm est.

Computer Skills

• Diagnostic and problem-solving skills.
• In-depth understanding of computer systems and networks.
• Knowledge of internet security and data privacy principles.
• A+, Network+, Security+, Microsoft IT Support Specialist Professional

This role subject to International Traffic in Arms Regulations (ITAR) requirements and as such, U.S. Citizen, Permanent Resident or U.S. Person Status Required.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Motorsports provides a one-of-a-kind working experience where a diverse group of highly talented team members can work together to achieve a common goal. We are committed to embracing innovation with intensity to perform at the highest level expected by our dedicated sponsors and fans worldwide. Hendrick Motorsports continuously seeks skilled and talented individuals who are motivated and passionate about helping us meet our goals.