IT Support Specialist: Troubleshooting, Security & Training

VigorCare Pediatric Services

Jacksonville (FL)

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to provide comprehensive technical assistance for staff. Responsibilities include diagnosing hardware and software issues, safeguarding network security, and documenting IT systems.

The role emphasizes proactive improvements and staying current with technology trends. Ideal candidates will have a BS in CS/IT or related field, strong problem-solving abilities, and excellent communication skills.

Qualifications

Bachelor's degree in CS/IT or related field.
Strong IT principles and best practices.
Experience with troubleshooting hardware and software issues.
Knowledge of network and system security.
Excellent problem-solving and communication skills.
Ability to work independently and in a team.
Experience with healthcare technology systems is a plus.

Responsibilities

Troubleshoot and resolve hardware and software issues for employees
Maintain network and system security, including monitoring for potential security breaches
Maintain accurate documentation of IT systems and processes
Identify areas for improvement and recommend efficient processes
Stay up-to-date with industry trends and advancements in technology