IT Support Specialist — Troubleshooter & End-User Trainer

Jing Hau; Akron (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Jing Hau in Akron, USA seeks an IT Support Specialist to join our growing team. The role focuses on providing technical assistance for hardware, software, and network issues, plus documenting processes and training end-users.

Strong English communication and customer service skills are essential in a fast-paced environment. The ideal candidate will troubleshoot efficiently, maintain systems, and contribute to a helping culture within IT support.

Qualifications

• Proficiency in English is required for daily communication.
• Experience with hardware, software, and network troubleshooting preferred.
• Strong problem-solving and customer-service orientation.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Maintain and update systems; document processes.
• Provide end-user training and guidance.

Skills

Technical support

Troubleshooting

Customer service

Communication

Job description

Jing Hau in Akron, USA seeks an IT Support Specialist to join our growing team. The role focuses on providing technical assistance for hardware, software, and network issues, plus documenting processes and training end-users.

Strong English communication and customer service skills are essential in a fast-paced environment. The ideal candidate will troubleshoot efficiently, maintain systems, and contribute to a helping culture within IT support.