Technical Support Rep.

Military, Veterans and Diverse Job Seekers; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a results-driven support specialist to troubleshoot information system problems and guide customers through solutions.

In this role you will recognize issues that should be escalated, apply knowledge of information systems products to assist customers, and collaborate with the team to meet quality and attendance metrics. On-the-job training is provided.

Qualifications

• 1-3 years Customer Service and/or Technical Support experience.
• High School Diploma (or equivalent) and willingness to learn through on the job training.
• Experience using or supporting Microsoft Windows and PC hardware.
• Demonstrates strong verbal, written, and listening skills.
• Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics.

Responsibilities

• Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools.
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
• Performs other duties and tasks as assigned by the Team Lead.

Skills

Customer Service experience

Technical Support experience

Education

High School Diploma (or equivalent)

Tools

Microsoft Windows

PC hardware

Job description

Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools

Recognize customer's problems that should be escalated to the next level for resolution following established protocols

Apply understanding and knowledge of information systems products and services to assist customers on technical matters

Performs other duties and tasks as assigned by the Team Lead

Job Qualifications:

1-3 years Customer Service and/or Technical Support experience

High School Diploma (or equivalent) and willingness to learn through on the job training

Experience using or supporting Microsoft Windows and PC hardware

Demonstrates strong verbal, written, and listening skills

Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics

Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction

Sounds like your next step?

Meet the team

Military, Veterans and Diverse Job Seekers