IT Support Specialist - Training & Systems Support

Forsyth County (NC); Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Forsyth County Tax Administration Department is seeking an IT Support Technician to train staff on essential computer systems, provide ongoing user support, and manage basic email, calendars, and documents. The role emphasizes strong communication and the ability to adapt to varying user skill levels.

The candidate will assist with internal databases, user accounts, and reporting, while evaluating hardware and software options to improve department efficiency.

Qualifications

• High school diploma or equivalent and three years of relevant IT experience.
• Must have a valid North Carolina driver's license.
• Experience with computer systems and technology; training users.
• Higher education may substitute part or all of the experience requirement.
• Ability to communicate effectively with users of varying skill levels.

Responsibilities

• Explains system capabilities and trains users on one or more systems.
• Assists users in identifying and resolving system problems.
• Maintains users, user rights and privileges to various software programs.
• Monitors system performance and scheduled workflows.
• Performs related duties as assigned.

Skills

Computer literacy

Training capability

Communication skills

Time management

Education

High school diploma or equivalent

Job description

The Forsyth County Tax Administration Department is seeking an IT Support Technician to train staff on essential computer systems, provide ongoing user support, and manage basic email, calendars, and documents. The role emphasizes strong communication and the ability to adapt to varying user skill levels.

The candidate will assist with internal databases, user accounts, and reporting, while evaluating hardware and software options to improve department efficiency.